Tamara Shields
FAYETTEVILLE,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Psychology Technician
Department Of Veteran Affairs
08.2021 - Current
- Treats clients and families with respect and dignity.
- Elevated degree of collaboration with individuals of all walks of life.
- Take and monitor vital signs of 8-10 patients; administers medications and manages patient behavior.
- Performs duties in accordance with applicable standards, policies and regulatory guidelines to promote and increase safe working environment.
- Updates 8-10 records and prepares reports to outline program actions, results and recommends improvements.
- Interacts with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment.
- Established and maintained a conflict free work environment.
Medical Support Assistant
Department Of The Army
05.2003 - 07.2021
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Facilitated communication between patients and various departments and staff.
- Helped address 10 client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help 50+ clients and families understand hospital policies and procedures.
- Resolved 1-2 customer complaints every 2 weeks using established follow-up procedures.
Training Officer Assistant
Department Of Defense
01.2002 - 04.2003
- Developed and implemented the Fire and Emergency Services Program in accordance with directives and regulatory guidelines
- Supervised, trained and evaluated 5 office personnel, engaged in providing administrative support for the Fort Rucker Fire Service
- Maintained a technical library for professional development training for 50 Firefighters
- Inventoried, requisitioned and accounted for office supplies and equipment, valued at $100,000
- Evaluated and updated training records for over 200 fire fighters
- Monitored on-going certification needs for personnel by using an Excel spreadsheet
- Collected and distributed in-coming and out-going mail for 8 staff members
- Maintained clean and safe environment to promote patient safety and comfort.
Administrative Assistant
Urban League of Rochester
03.2000 - 02.2002
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Public Safety Aide
Rochester Police Department
05.1998 - 02.2000
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
- Recorded facts to prepare reports documenting incidents and activities.
Education
Associate of Science Degree - Liberal Arts
Monroe Community College
Rochester, NY.Bachelor of Arts - Psychology
American Public University System
Charles Town, WV05.2015
Master of Arts - Human Services
Liberty University
Lynchburg, VA05.2016
Skills
- Proficient in using Microsoft Excel, PowerPoint, Word, and Outlook
- Written Documentation
- Privacy Policies
- Customer Service and Assistance
- Strong Attention To Detail
- Ability To Prioritize
Notary Public
Commission Expires- 6/2026
Timeline
Psychology Technician
Department Of Veteran Affairs
08.2021 - Current
Medical Support Assistant
Department Of The Army
05.2003 - 07.2021
Training Officer Assistant
Department Of Defense
01.2002 - 04.2003
Administrative Assistant
Urban League of Rochester
03.2000 - 02.2002
Public Safety Aide
Rochester Police Department
05.1998 - 02.2000
Associate of Science Degree - Liberal Arts
Monroe Community College
Bachelor of Arts - Psychology
American Public University System
Master of Arts - Human Services
Liberty University
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