Tamara Shotto
Dickson City,PA
Summary
Versatile and dynamic professional with a proven track record in enhancing customer engagement and satisfaction at Lightbeam Health Solutions. Skilled in active listening and relationship building, complemented by a licensed cosmetologist credential. Demonstrated ability to innovate and lead with professionalism, significantly improving client loyalty and team collaboration.
Overview
10
10
years of professional experience
Work History
Cosmetologist
Halo Salon & Spa
06.2015 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Engagement Specialist
Lightbeam Health Solutions
06.2020 - 01.2025
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring project success.
- Continuously sought opportunities for professional growth by attending workshops, webinars, and training sessions relevant to the role of an Engagement Specialist.
Resident Assistant
Allied Services Integrated Health System
05.2018 - 07.2020
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
Education
Mid Valley
Throop, PA2012
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Clear communication
- Professionalism and ethics
- Client consultations
- Decision-making
- Relationship building
Timeline
Engagement Specialist
Lightbeam Health Solutions
06.2020 - 01.2025
Resident Assistant
Allied Services Integrated Health System
05.2018 - 07.2020
Cosmetologist
Halo Salon & Spa
06.2015 - Current
Mid Valley
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