Summary
Overview
Work History
Education
Skills
Software
Timeline
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TAMARA SIMMONS

Sr Manager, Implementation
Arlington,TX

Summary

Experienced Project Manager with a foundation in implementation and 6+ years of experience directing large-scale projects for SAAS platforms. Recognized for the ability to identify, design and deploy innovative technologies that result in improved system processes, increased production and decreased expenses. Strong understanding of database technologies, software development, web-based application design, object-oriented programming and advanced mobile development.

Overview

4
4
years of post-secondary education
10
10
years of professional experience

Work History

Sr. Manager- Implementation

Vector Solutions
Arlington, VA
05.2019 - Current
  • Facilitate LiveSafe software implementation at highly complex enterprise organization
  • Oversee large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Develop project plans identifying key issues, approaches and performance metrics.
  • Collaborate cross-functionally to fulfill additional integration and support request.
  • Support Director of Implementation with implementing new team-wide strategies.
  • Lead and manage staff of 7 team members engaged in administering complex internal and external projects
  • Responsible for monitoring and improving team processes and workflow.
  • Responsible for developing and improving customer retention strategies.
  • Produce and facilitate internal quarterly product enhancement team training sessions.

Project Manager- Implementation

Homecare Homebase
Dallas, TX
11.2017 - 05.2019
  • Managed over 15 customers projects simultaneously
  • Collaborated with internal and external stakeholders to gather project requirements and deliverables.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Produced client statements of work
  • Overall project governance, including compliance to industry regulations and standards, from project initiation to close.
  • Worked cross functionally with product owners, business analyst, and account managers to ensure approved client integration and support request were fulfilled timely and efficiently
  • Successfully ensure project completion and delivery on time and on budget.
  • Worked as part of interdisciplinary teams to achieve project milestones.

Implementation Consultant

Homecare Homebase
Dallas, TX
06.2015 - 11.2017
  • Served as subject matter expert on processes, best practices, and proper ways to deploy platform.
  • Ensured customer success by identifying, articulating, and mitigating project risks.
  • Designed and implemented innovative solutions for customer requirements.
  • Developed and integrated new processes to align with Medicare/Medicaid, government regulations and standards.
  • Developed processes to increase cash flow as well as ensure client return on investment.
  • Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
  • Evaluated implementation personnel training procedures, taking customer feedback and overall HCHB performance metrics into account when designing future training guidelines.
  • Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
  • Traveled to customer facilities to inspect initial implementation of HCHB, directing apparent issues to appropriate engineering staff for correction.

Quality Assurance Analyst

Real Time Resolutions
Dallas, TX
01.2011 - 01.2015
  • Monitored, controlled, and regulated quality assurance audits based on vendor regulations and requirements.
  • Assured company quality standards were maintained throughout customer representative interaction.
  • Consulted with upper-level management to resolve quality, production, and efficiency issues.
  • Functioned as information source to employees and management when critical quality issues would occur.
  • Evaluated and take corrective action, when necessary, regarding customer employee interaction.
  • Worked closely with C-suite level team members to redefine and improve processes.
  • Provided insight on customer interaction strategies within federal guidelines.

Education

Bachelor of Arts - Psychology

The University of Texas At Arlington
Arlington, TX
01.2007 - 01.2011

Skills

Waterfall/Agile methodologies

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Software

SQL PRO

Churn Zero

Salesforce

Oracle Service Cloud

Jira/Confluence

Team Gantt

Amazon Web Services

Zendesk

Timeline

Sr. Manager- Implementation

Vector Solutions
05.2019 - Current

Project Manager- Implementation

Homecare Homebase
11.2017 - 05.2019

Implementation Consultant

Homecare Homebase
06.2015 - 11.2017

Quality Assurance Analyst

Real Time Resolutions
01.2011 - 01.2015

Bachelor of Arts - Psychology

The University of Texas At Arlington
01.2007 - 01.2011

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TAMARA SIMMONSSr Manager, Implementation