Hi, I’m
Tamara Simonovic
Bloomingdale,IL
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
17
years of professional experience
Work History
Trinity Health
Dynamic Partner II
10.2024 - Current
Job overview
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
- Increased accuracy of patient demographic information by implementing a system for regular updates and validation.
- Developed training materials for new hires, resulting in reduced onboarding time and improved employee performance.
- Contributed to improving overall efficiency within the department through continuous process improvement initiatives.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
- Improved patient satisfaction scores by providing exceptional customer service and addressing concerns promptly.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Optimized appointment scheduling processes, maximizing daily capacity while minimizing wait times for patients.
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Proactively resolved patient complaints and grievances by addressing the root cause of the issue and implementing corrective measures to prevent future occurrences.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
- Collaborated with clinical staff to ensure accurate scheduling and coordination of patient appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
Loyola University Medical Center, Trinity Health
Patient Access Partner II
01.2024 - 10.2024
Job overview
- Patient registration, verification of insurance, scheduling patient
- Transcribing orders
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
Macon Messenger Service
Secretary
05.2021 - 05.2022
Job overview
- Maintained organized filing system of paper and electronic documents
- Coordinated communications, taking calls, responding to emails and interfacing with clients
- Processed documents and materials for dissemination to appropriate parties
- Aided in research projects by collecting and entering data, assisting with analyzing data and preparing reports and manuscripts
Supernova Labs
Call Center Agent
06.2017 - 08.2019
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Managed high-volume of inbound and outbound customer calls
- Reviewed files, records and other obtained documents to respond to customer requests
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Processed customer account changes with proprietary software
Trim
Accounting Clerk
09.2015 - 11.2016
Job overview
- Processed both outgoing and incoming payments and invoices
- Supported clerical and administrative needs of senior department staff
- Reconciled company credit cards, expense accounts and other expenses and financial records
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities
- Prepared monthly and year-end closing statements, financial documents and invoices
- Updated accounting ledger and journals with updated transaction information
- Prepared weekly payroll for team of salaried and hourly employees
- Collaborated with billing and account management departments to implement corporate collection policies in accordance with cross-functional objectives
Credit Agricole Bank
Bank Teller
06.2013 - 07.2015
Job overview
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Explained bank services, financial products and applicable fees to customers
- Responded and assisted customers with account inquiries and updates
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
- Ordered checks, placed stop payment orders and conducted additional special services for customers
- Opened new checking, savings and lines of credit for customer accounts
- Took on additional shifts during busy periods to minimize staffing shortages
- Maintained confidentiality of bank records and client information
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds
State Hospital
Office Clerk
02.2012 - 05.2013
Job overview
- Supported office clerical functions using word processing and other software, email and office machines
- Managed client communication, scanning documents and distribution of mail
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information
- Answered multi-line telephone system and routed calls to appropriate personnel
- Processed accounts payable and accounts receivable updates to maintain current financial records
Vibac Group
Receptionist Clerk
04.2009 - 12.2011
Job overview
- Pulled and organized requested documentation
- Worked with office manager to attain operational goals
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day
- Scheduled and confirmed appointments and meetings for management team
- Updated and recorded customer or client information to maintain accounts
Delta Generalli
Life Insurance Sales Agent
06.2008 - 03.2009
Job overview
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage
- Upsold products to policyholders and potential new clients
- Exceeded company sales goals for new policies
- Responded to inquiries and explained product features and service advantages to potential customers
- Communicated with clients to understand needs and identify best policies for each case
- Created documents comparing offered products and prices to enable agents to quickly prepare quotes
- Explained coverage options to potential policyholders, answering questions or concerns
- Monitored clients' insurance coverages to ensure changing needs were met
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts
Education
College of DuPageGlen Ellyn, IL
Some College (No Degree) from Accounting Certification
Belgrade Bussines SchoolBelgrade
Bachelor of Science from Finance, Accounting And Banking
12.2016
Oxford AcademyJagodina
Certification from Bookkeeping
07.2014
Slavka DjurdjevicJagodina
High School Diploma
06.2008
Skills
- Administering payroll
- Cash deposit preparation
- Filing experience
- Recordkeeping and bookkeeping
- Transporting files
- Database entry
- Insurance eligibility verification
Languages
Serbian
Native or Bilingual
Croatian
Full Professional
Macedonian
Professional Working
Spanish
Limited Working
English
Full Professional
Bulgarian
Professional Working
Timeline
Dynamic Partner II
Trinity Health
10.2024 - Current
Patient Access Partner II
Loyola University Medical Center, Trinity Health
01.2024 - 10.2024
Secretary
Macon Messenger Service
05.2021 - 05.2022
Call Center Agent
Supernova Labs
06.2017 - 08.2019
Accounting Clerk
Trim
09.2015 - 11.2016
Bank Teller
Credit Agricole Bank
06.2013 - 07.2015
Office Clerk
State Hospital
02.2012 - 05.2013
Receptionist Clerk
Vibac Group
04.2009 - 12.2011
Life Insurance Sales Agent
Delta Generalli
06.2008 - 03.2009
College of DuPage
Some College (No Degree) from Accounting Certification
Belgrade Bussines School
Bachelor of Science from Finance, Accounting And Banking
Oxford Academy
Certification from Bookkeeping
Slavka Djurdjevic
High School Diploma
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