Tamara Smiley
West Park,FL
Summary
A personable employee with a track record of precise cash management and payment processing. A detail-oriented team player with sharp time management and multitasking abilities. Committed to surpassing expectations and fostering customer loyalty. An amiable employee who takes pleasure in engaging with customers and working with dedication. Processes orders and payments while maintaining customer interest through conversation. A vigilant worker who accurately rings up products, ensuring patrons feel welcomed. A driven employee adept at providing customers with outstanding service daily. Supports team members and readily accepts additional tasks. A dependable candidate eager to embrace challenges, utilizing problem-solving and task prioritization skills to contribute to the team's success. Keeps ahead of the demands in fast-paced settings by making effective use of downtime. Ensures work areas are organized, clean, and safe, paying close attention to vital details. A reliable employee looking for opportunities to enhance skills and contribute to company achievements. Known for being hardworking, ethical, and attentive to detail. A competent employee with experience in demanding settings, enthusiastic about the chance to advance professionally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front End Cashier
Walmart
Hallendale Beach, Florida
02.2023 - Current
- Demonstrated excellent customer service skills by being friendly, helpful, and patient with all customers
- Ensured compliance with company policies regarding refunds, discounts, coupons, and loyalty programs
- Operated cash register efficiently to accurately process sales transactions and maintain proper cash control.
Designated Hitter/Overnight Cashier
Walgreens
Hallandale, FL
01.2019 - 11.2022
- Handled customer complaints in a professional manner while communicating solutions effectively
- Kept checkout area clean and tidy by organizing shelves and wiping down belt
- Utilized strong communication skills to build relationships with colleagues from different departments
- Handled customer complaints following store policies and procedures
- Assisted customers with purchasing decisions by providing product knowledge and advice
- Verified age for purchase of alcohol and tobacco products in accordance with state laws
- Maintained knowledge of current promotional events, pricing structures, and payment methods accepted
- Performed daily opening and closing duties such as counting money in the register drawer and reconciling receipts against sales totals
- Remained aware of surroundings and secured cash to minimize loss potential
- Verified prices of grocery items in question against price of items on stock shelf
- Packed grocery items in sacks or cartons, arranging heavy and bulky items at bottom
- Used the point of sale system to accurately complete transactions
- Participated in team meetings to discuss strategies for improving customer experience within the store environment
- Maintained cleanliness of the store and ensured that items were properly stocked on shelves
- Identified security risks associated with cash handling procedures and reported any suspicious activity immediately
- Greeted customers warmly upon entering store and provided assistance
- Informed customers of special promotions, loyalty programs, and discounts
- Processed payments, returns, and exchanges
- Monitored self-checkout stations to assist customers and resolve register problems
- Assisted with closing duties such as counting money and reconciling receipts
- Trained new cashiers in the use of cash registers and processing payments
- Verified that customers are of legal age to purchase restricted items
- Enforced store policies to ensure the protection of company items
- Resolved customer complaints in a timely and professional manner
- Arranged and restocked displays and merchandise racks to maintain store appearance
- Monitored customer traffic and proactively addressed potential issues.
Baker/Cashier
Mobil Gas Station
Plantation, Florida
10.2018 - 06.2020
- Maintained cleanliness and organization of work area throughout shift
- Balanced the cash drawer at the end of each shift, ensuring accuracy of funds received versus those disbursed
- Verified that all prices were correct on merchandise before ringing up sales for customers
- Processed payments from customers using various forms of payment such as cash, check or credit card
- Exhibited knowledge of store layout when helping customers locate items within the store
- Worked efficiently and accurately in a fast-paced environment to complete transactions quickly and courteously
- Followed all safety regulations while handling large sums of money and other valuables
- Operated cash register with proficiency, entering pricing information accurately into system
- Greeted customers warmly upon arrival and provided helpful information about products or services offered
- Resolved conflicts between customers professionally while maintaining composure under pressure
- Provided assistance to co-workers when needed in order to ensure smooth operations throughout store hours
- Assisted management team in training new employees on proper use of POS systems, cash handling techniques, customer service standards
- Managed returns and exchanges according to company policy in a timely manner
- Demonstrated excellent customer service skills by responding promptly to customer inquiries and resolving complaints in a professional manner
- Ensured compliance with company policies regarding security procedures for protection of financial assets
- Arranged and restocked displays and merchandise racks to maintain store appearance
- Helped customers locate merchandise and answered questions about products
- Assisted with closing duties such as counting money and reconciling receipts
- Enforced store policies to ensure the protection of company items
- Monitored customer traffic and proactively addressed potential issues.
Education
Office Administration -
Miami Job Corps
Miami Gardens09.2017
Skills
- Merchandise Restocking
- Display Setup
- Adaptability and Flexibility
- Professional Appearance
- Building rapport
- Team player attitude
- Strong Work Ethic
- Effective Communication
- Excellent Customer Service
- Problem-Solving
- Time management abilities
- Multitasking Abilities
- Reliable and Responsible
- Professionalism
- Written Communication
- Organizational Skills
- Cooperative Attitude
- Quick Learner
- Honest and Dependable
Certification
- Microsoft
- Excel
- Word
- PowerPoint
Awards
- Word Certification
- Excel Certification
- PowerPoint Certification
- Microsoft Certification
Volunteer Experience
Food Server, 01/2017 - 09/2017, Homeless Shelter, Miami, Florida
Timeline
Front End Cashier
Walmart
02.2023 - Current
Designated Hitter/Overnight Cashier
Walgreens
01.2019 - 11.2022
Baker/Cashier
Mobil Gas Station
10.2018 - 06.2020
Office Administration -
Miami Job Corps
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