Tamara Smith
Nashville
Summary
The job of being a Customer Service Representative brings top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. This job also gave me the ability to become a Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Telsy Mills
01.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Criminal Justice -
Tennessee State University
Nashville, TN 08.2022 - Current
High School Diploma -
Fontainebleau High School
Mandeville, LA05.2023
Skills
- Active Listening
- Credit Card Payment Processing
- Senior Leadership Support
- Account Management
- Customer Relations
- Report Transcription
- Order Fulfillment
- Microsoft Word
- Order Fulfillment
- Microsoft Word
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
Criminal Justice -
Tennessee State University
08.2022 - Current
Customer Service Representative
Telsy Mills
01.2022 - 08.2023
High School Diploma -
Fontainebleau High School
Similar Profiles
PUSHPENDER SINGHPUSHPENDER SINGH
General Manager (Spinning & Combing) at PROVIDENCE SPINNING MILLS (formerly BANSAL SPINNING MILLS LTD., LUDHIANA)General Manager (Spinning & Combing) at PROVIDENCE SPINNING MILLS (formerly BANSAL SPINNING MILLS LTD., LUDHIANA)
Carene EnnisCarene Ennis
Corporate Clerk/Assistant at Mills & Mills LLPCorporate Clerk/Assistant at Mills & Mills LLP
Karthiksankar RKarthiksankar R
Officer Accounts at THE LOYAL TEXTILES MILLS LTDOfficer Accounts at THE LOYAL TEXTILES MILLS LTD