Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Smith

Summary

Over thirteen years of contract administration experience, successfully managing service and project programs, meeting deliverables, and leading teams. Expertise in vendor management, driving cost reduction and enhancing performance for optimal results. Excel in mentoring teams and optimizing contract processes for compliance and strategic decision-making. Passionate about delivering innovative solutions aligned with organizational goals. Strong communication and leadership skills enable effective collaboration with stakeholders, driving successful outcomes.

Overview

13
13
years of professional experience

Work History

Contract Admin and Tactical Sourcing of Supply Chain - Contractor

Squires Group - Washington Gas
01.2024 - Current
  • Streamlined supply chain operations through compliant contract crafting.
  • Reduced risks through effective negotiation of supplier terms.
  • Drafted extensive legal paperwork such as master service agreements, amendments, and purchase orders.
  • Analyzed performance metrics to drive yearly increases in contract rates.
  • Kept detailed records for stakeholder analysis.
  • Evaluated supplier expenditure data to recommend potential contract adjustments.
  • Generated comprehensive analyses to aid stakeholder decision-making processes.
  • Evaluated supplier redlines and provided responses.
  • Formulated Master Agreement value creators detailing implemented savings measures.
  • Facilitated kickoff meetings and maintained project timelines for efficient delivery.
  • Coordinate diverse teams to streamline RFQ/RFP operations.
  • Facilitated communication between vendors and internal teams, ensuring mutual understanding.
  • Determined eligible vendors for RFPs through RFIs.
  • Evaluated vendor capabilities in relation to project-specific criteria.
  • Supported project teams in selecting optimal vendors through cost negotiation.
  • Coordinated the development of Master Service Agreements post-cost negotiation and integrated feedback from legal, insurance, safety, and cyber risk teams.
  • Oversaw utility, legal, facility maintenance, finance, and tax division agreements.
  • Managed RFP scorecard to select the leading supplier through scoring.
  • Formulated and carried out RFQ tailored to business budget objectives for presentation to the commission.
  • Conducted startup sessions with bidders and business team to establish the pre-award framework.
  • Liaise regularly with vendors, ensuring all needs are addressed.
  • Approved vendor payment requisitions using PeopleSoft.
  • Executed timely updates of PeopleSoft contracts, streamlining vendor invoice workflow.
  • Leveraged JDE software to generate purchase orders, facilitating requests for materials and vendor settlements.
  • Monitored start and end dates, costs, stakeholders and remaining balances in the supply spreadsheet.
  • Notify business unit and supply chain about depleted contract funds.

Service and Project Contract Lead

Convergint Technologies
01.2022 - 01.2024
  • Supported multiple Account Executives by managing project contracts and license deals.
  • Managed and finalized contract agreements routinely.
  • Issued Master Agreements, change orders, statements of work, and purchase orders.
  • Coordinated with outside vendors and sales department to define correct license expenses.
  • Ensured compliance with invoice contract agreements and criteria.
  • Facilitated team gatherings every week to ensure targeted margins for invoices.
  • Assisted managers in the seamless merging of databases.
  • Negotiated licensing agreements efficiently.
  • Managed international client onboarding processes, enhancing operational effectiveness.
  • Educated staff on refining contractual agreements, improving billing methods, and maximizing scheduling effectiveness.
  • Partnered with program managers and sales representatives to fulfill customer demands.
  • Fostered development through mentoring..
  • Processed work orders in a timely manner.
  • Refined operational workflows leading to increased service effectiveness.
  • Established Smartsheet tracking for faster response times.
  • Oversaw successful consolidation of branches, achieving smooth operational transition.
  • Evaluated service metrics and financial data to pinpoint enhancement opportunities.
  • Designed a detailed tracking system for part processing and vendor interaction, enhancing supply chain efficiency.
  • Handled detailed billing operations for varied customers.
  • Guaranteed clarity in communicating intricate badging protocols for defense and secret customer.
  • Managed program customers through leading service, project, contract, and invoicing management.
  • Managed and facilitated fulfillment of branches assuring contract deliverables and invoicing requirements are met.
  • Oversaw project hours to ensure budget compliance.
  • Regularly evaluated margin data to maintain target progression.
  • Organized and facilitated initial meetings for designated new programs.
  • Skilled in security, access control, camera and alarm systems.
  • Guided team to achieve SLA compliance.
  • Generated purchase requests for procurement of components and licenses.
  • Generated monthly licensing reports to ensure timely renewals.
  • Issued licenses to field technicians.
  • Leveraged Microsoft D365 and Spectrum for company operations.

Lead Service Coordinator

Convergint Technologies
01.2020 - 01.2022
  • Managed scheduling of services, boosting customer satisfaction.
  • Achieved reduced costs by collaborating with vendors for affordable materials.
  • Composed and submitted project proposal documents to clients.
  • Managed scheduling and payroll to enhance team operations.
  • Processed parts orders required for jobs and services.
  • Facilitated customer onboarding with program administrator global team, meeting all deliverable deadlines.
  • Meet SLA requirements by organizing schedules promptly and maintaining clear communication.
  • Oversaw service programs to ensure compliance with contract deliverables.

Senior Service & Project Administrator

ARK Systems
01.2019 - 01.2020
  • Managed scheduling of services, elevating customer experience.
  • Achieved cost savings by sourcing economical materials via vendor partnerships.
  • Developed project proposals and oversaw billing, guaranteeing smooth operations.
  • Managed team schedules and payroll effectively.
  • Collaborated with fire marshals to ensure project compliance.
  • Oversaw detailed project documentation, covering proposals to billing reviews.
  • Verify drawings of sprinkler systems to meet safety standards on new programs additional projects.
  • Addressed customer needs promptly in urgent freezing conditions.
  • Managed timely and accurate invoicing on a weekly basis.

Customer Service & Project Administrator

HS Technology Group
01.2017 - 01.2019
  • Set up accounts and addressed system access problems, increasing user contentment.
  • Evaluated alarm trends, contributing to improved reliability of systems.
  • Analyzed floorplans to support system design for best security configuration.
  • Collaborated with technical and sales teams to create customized security solutions.
  • Coordinated cross-functional communication to achieve project goals.
  • Achieved streamlined account creation and remote troubleshooting, reducing system downtime.
  • Delivered outstanding customer support.
  • Handled urgent alarm incidents promptly.

Financial Account Specialist

Protection One Security (Acquired By ADT)
01.2016 - 01.2017
  • Ensured compliance through updating of service tickets.
  • Produced accurate invoices, enhancing cash flow.
  • Optimized financial report distribution, facilitating better decision-making.
  • Corrected billing errors, ensuring financial precision.
  • Enhanced accuracy in financial tasks by refining invoicing methods and BOM creation.
  • Facilitated efficient tracking and completion of installations.
  • Optimized processes for handling billing conflicts, leading to faster resolutions and better financial accuracy.
  • Developed financial documents and performed detailed analyses utilizing Excel.
  • Produced an insightful pivot table and summary for management on an unpaid program.
  • Conducted on-site visits to ensure compliance with financial obligations and service completion.

Fire & Service Coordinator

Protection One Security (Acquired By ADT)
01.2015 - 01.2016
  • Managed timelines for routine fire and security checks.
  • Arranged maintenance visits.
  • Addressed a variety of requests swiftly, boosting service standards.
  • Conducted procurement activities ensuring availability of necessary inventory materials.
  • Created invoices to maintain steady service revenue.
  • Strengthened departmental interactions, aligning objectives and driving productivity improvements.
  • Authorized payroll for technicians.

Fire & Sprinkler Inspection Coordinator

Protection One Security (Acquired By ADT)
01.2014 - 01.2015
  • Aligned scheduling processes to maximize inspection effectiveness and allocate resources efficiently.
  • Addressed various requests quickly, increasing client contentment and service levels.
  • Generated invoices to guarantee accurate and timely service revenue.
  • Coordinated fire and sprinkler inspections, maintaining adherence to safety protocols.
  • Ensured detailed record-keeping for complete reporting support.
  • Maintained detailed inspection records for improved operational accuracy.
  • Identified deficiencies in comprehensive fire and sprinkler tests.

Customer Service Representative

ASG Security (Acquired by Protection One Security)
01.2013 - 01.2014
  • Handled high-volume customer inquiries efficiently, resulting in increased satisfaction.
  • Documented comprehensive customer interactions to enhance service quality.
  • Calmed customers by effectively employing conflict resolution techniques.
  • Increased satisfaction levels by resolving complex questions using effective strategies.
  • Assessed recurring call trends to support the formation of efficient processes and preventive measures.
  • Excelled in meeting and exceeding metrics, elevating first-call resolution rates.
  • Guided new team members, sharing best practices.
  • Designed and executed creative approaches to mitigate customer pain points, boosting retention metrics.

Collections Representative

ASG Security (Acquired by Protection One Security)
01.2012 - 01.2013
  • Managed account data, secured payments, ensured adherence to payment plans.
  • Addressed objections to facilitate successful payments.
  • Managed substantial call volumes to achieve collection goals.
  • Consistently met targets, raising account resolution rates.
  • Increased collection success rates by creating innovative strategies for payment objections.
  • Collaborated across departments to optimize collection workflows, boosting overall productivity and client happiness.
  • Analyzed account histories to spot trends for customized collection approaches.
  • Evaluated account data to create customized payment strategies, improving collection efficiency.

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Manchester, NH

Associates of Science -

Southern New Hampshire University
Manchester, NH

Skills

  • Critical Thinking
  • Facilitator
  • Risk Taker
  • Handling Pressure
  • Supervision
  • Leadership
  • Problem Resolution
  • Microsoft Office
  • Smartsheet
  • Multi-tasking
  • Fast Learner
  • Training Development
  • Mentoring
  • Work Ethic
  • Team Building
  • Deadline Management
  • Communication
  • Research
  • Emotional Intelligence
  • Customer Service
  • Negotiation
  • Contract Management
  • Procurement
  • Vendor Management
  • Financial Analysis
  • Contractual obligation
  • Customer relations
  • Program management
  • Customer Satisfaction
  • Strategic thinker
  • Proposal Scoring developer
  • Reviewer
  • Facilitator
  • Contract reports
  • Invoicing reports
  • Analyze reports

Timeline

Contract Admin and Tactical Sourcing of Supply Chain - Contractor

Squires Group - Washington Gas
01.2024 - Current

Service and Project Contract Lead

Convergint Technologies
01.2022 - 01.2024

Lead Service Coordinator

Convergint Technologies
01.2020 - 01.2022

Senior Service & Project Administrator

ARK Systems
01.2019 - 01.2020

Customer Service & Project Administrator

HS Technology Group
01.2017 - 01.2019

Financial Account Specialist

Protection One Security (Acquired By ADT)
01.2016 - 01.2017

Fire & Service Coordinator

Protection One Security (Acquired By ADT)
01.2015 - 01.2016

Fire & Sprinkler Inspection Coordinator

Protection One Security (Acquired By ADT)
01.2014 - 01.2015

Customer Service Representative

ASG Security (Acquired by Protection One Security)
01.2013 - 01.2014

Collections Representative

ASG Security (Acquired by Protection One Security)
01.2012 - 01.2013

Associates of Science -

Southern New Hampshire University

Bachelor of Science - Criminal Justice

Southern New Hampshire University

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Tamara Smith