TAMARA SMITH-CAVER
Maple Heights,OH
Summary
Enthusiastic professional eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. I have a clear understanding of what it means to cultivate culture and training in future leaders. Motivated to learn, grow, and excel in a role and contribute in any way transferrable skills can assist. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. An organized and dependable candidate who manages multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Licensed Real Estate Professional
01.2016 - Current
- Developed and maintained relationships with clients through networking, postcards and cold calling
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Marketed and sold property for clients by hosting open houses and advertising online and in print
- Represented buyers and sellers of developed and undeveloped properties
- Advertised client properties through websites, social media and real estate guides
- Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results
- Communicated with clients to understand property needs and preferences
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area
- Negotiated, facilitated and managed real estate transactions
- Maintained connections with clients to encourage repeat business and referrals
- Reviewed market research data and changed sales plans accordingly
- Wrote listings detailing and professionally highlighting property features to increase sales chances
- Liaised between buyers and sellers to provide positive experiences for both parties
- Presented purchase offers to sellers for consideration
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
Manager - Payroll, Benefits and HRIS
YMCA Of Greater Cleveland
06.2018 - 08.2019
- Applied customer feedback to develop process improvements and support long-term business needs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Approved regular payroll submissions for employees.
- Onboarded new employees with training and new hire documentation.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Educated new hires about different benefit plans.
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
- Oversaw open enrollment processes.
- Audited benefit programs and agreements to optimize service delivery.
- Kept programs in line with plan structure, company policy and legal requirements.
- Expedited benefit delivery by establishing working relationships with benefit providers.
- Designed, evaluated and modified benefits policies to keep programs current, competitive and in compliance with legal requirements.
- Reduced benefits expenses by revamping company plans for dental, life and disability.
- Oversaw bi-weekly payroll for all locations.
- Carried out day-day-day duties accurately and efficiently.
Sr. HR Business Partner
CGI Federal
08.2009 - 01.2017
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC
- Devised hiring and recruitment policies for 10,000-employee company
- Liaised between multiple business divisions to improve communications
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business
- Developed and delivered special events for company employees
- Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package
- Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures
- Promoted and enabled necessary changes to align operations with strategic plans
- Collaborated with leadership to assess and improve policies across board
- Managed full cycle of recruiting, hiring and onboarding new employees
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement
- Served as company representative at recruiting events to promote company objectives
- Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements
- Provided resolution to complex and confidential issues
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
- Instructed senior leaders on appropriate employee corrective steps
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
- Recruited top talent to maximize profitability
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions
- Facilitated communication and coordination between employees and management to keep parties informed
- Discovered and resolved complex employee issues that affected management and business decisions
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties
- Coordinated technical training and personal development classes for staff members
- Served as representative in various civic and community functions to further enhance company image and develop additional business.
Labor Relations Specialist
Alcoa
11.2007 - 08.2009
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Educated HR Staff on contract procedures, administration and interpretation.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Negotiated collective bargaining agreements.
- Provided expertise on all facets manufacturing labor and employment law to help employers make more effective decisions.
- Assessed impact of union proposals on company or government operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Human Resources Manager
HOME DEPOT, INC
01.2001 - 01.2006
- Devised hiring and recruitment policies for Northeast Ohio Region
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies
- Used technologically relevant digital systems to manage payroll and benefits programs
- Directed job fairs to bring in local talent for long term and seasonal positions
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics
- Organized and led staff orientation programs and training to promote collaboration
- Accurately prepared weekly payroll and tracking data
- Served as representative in various civic and community functions to further enhance company image and develop additional business
- Improved team morale by resolving inquiries on new hire initiatives and employee workforce matters
- Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth
- Instructed senior leaders on appropriate employee corrective steps
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Human Resources Generalist
UNIVERSITY HOSPITALS HEALTH SYSTEM
01.1994 - 01.2001
- Updated key human resource metrics on turnover and terminations using reporting tools on
- HRMS database
- Developed and enforced company policy and procedures relating to human resources activity
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies
- Liaised with HR and payroll to coordinate and manage employee leaves of absence
- Implemented and supervised orientation procedures for new hires
- Met with staff to resolve difficult situations related to performance and conflict management
- Facilitated initiative to address disparities in hiring racial and ethnic minority applicants
- Managed employee rewards programs
- Audited workplace, employee and management policies and procedures
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
- Liaised between multiple business divisions to improve communications
- Verified that vendors received timely enrollment information, changes and terminations
- Built comprehensive employee recruiting strategy
- Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes
- Created organizational flow charts and career path reports to evaluate employee compensation information
- Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Liaised between multiple business divisions to improve communications.
- Provided job placement accommodation recommendations for employees on physician-mandated medical restriction.
Education
Master of Arts - Human Resources And Labor Relations
Cleveland State University
Cleveland, OH06.2026
Bachelor of Arts - Business Management Health And Physical Education
BALDWIN-WALLACE COLLEGE
Berea, OH06.1993
Skills
- Project Management
- Conflict Resolution Management
- Benefits Administration
- HRIS
- Payroll Administration
- Workers Compensation Management
- Workforce Planning
- Organizational Development
- SOX Audits
- Labor and Vendor Contract Negotiation
- MS Office
- Interpersonal Communication
- Analytical and Critical Thinking
- Active Listening
- Annual Performance Reviews
- Dispute Mediation
- Unemployment Claims
- Compensation and Benefits
- Talent Recruitment
- Corrective Action Planning
- Mergers and Acquisitions
- HR Transformation
Timeline
Manager - Payroll, Benefits and HRIS
YMCA Of Greater Cleveland
06.2018 - 08.2019
Licensed Real Estate Professional
01.2016 - Current
Sr. HR Business Partner
CGI Federal
08.2009 - 01.2017
Labor Relations Specialist
Alcoa
11.2007 - 08.2009
Human Resources Manager
HOME DEPOT, INC
01.2001 - 01.2006
Human Resources Generalist
UNIVERSITY HOSPITALS HEALTH SYSTEM
01.1994 - 01.2001
Master of Arts - Human Resources And Labor Relations
Cleveland State University
Bachelor of Arts - Business Management Health And Physical Education
BALDWIN-WALLACE COLLEGE
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