Tamara Soudi

• Attended networking events to build relationships and identify sales opportunities.
• Generated leads through networking and industry connections.
• Utilized customer relationship management systems to document client interactions.
• Renegotiated contracts with expiring accounts to continue relationships with current clients.
• Built relationships with customers and community to promote long term business growth.
• Increased sales by 150% with execution of full sales cycle processing from initial lead processing through conversion and closing.

• Led account management and customer success strategy to support $1.5M+ in revenue and multiple customers globally.
• Facilitated cross-functional accountability chain focusing on retention, customers sentiment and service differentiation.
• Worked closely with managers in other departments to improve pre- and post-sales support and customer service.
• Developed strong relationships with customers and manufacturer representatives to support needs and solicit feedback on service improvements.
• Collaborated with legal, accounting and other teams to review and maintain compliance with regulations.
• Initiated strategy to drive company growth and increase market share and profitability.

• Generated financial and operational reports to assist management with business strategy.
• Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
• Assisted with recruiting, interviewing and hiring new department employees.
• Introduced software tools and process improvements to mitigate loss and drive operational growth.
• Spearheaded expansion strategies to increase business market share.

• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Monitored and coordinated workflows to optimize resources.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Interacted well with customers to build connections and nurture relationships.
• Directed hiring and onboarding programs for new employees.
• Educated employees on company policy and kept employee handbook current.
• Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
• Reduced operational risks while organizing data to forecast performance trends.

• Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
• Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
• Developed metrics and measured success in order to further penetrate marketplace.
• Created content and promotional materials to drive engagement and conversions.
• Developed and presented marketing plans and reports to CEO and shareholders.

• Personal passion of delivering beauty and upgrading existing trend of web graphics
• Designed interfaces, created promotional material, and activated brand identities (both in collaboration with agencies and independently), to meet variety of objectives for U.S., Jordanian, and international clients.

Canon is a world leader in imaging products and solutions for the digital home and office. United Electronics (UEC) is the sole proprietor and service provider for Canon products and solutions in Jordan since 1972.