Tamara Spence
NJ
Summary
Driven and adaptable professional with a proven track record at Home Depot for enhancing customer satisfaction and team collaboration. Excelled in fostering high morale and reducing employee turnover through effective leadership and open communication. Skilled in problem-solving and multitasking, with a commitment to maintaining strong client relationships and delivering outstanding customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Customer Service Supervisor
Home Depot
11.2005 - 12.2023
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Conducted regular performance evaluations, providing constructive feedback and recommending targeted development plans for team members.
- Implemented new policies and procedures to improve overall customer service quality.
- Reduced employee turnover by fostering a positive work environment and providing supportive leadership.
- Coordinated scheduling to ensure adequate staffing during peak hours, minimizing wait times for customers.
- Collaborated with other departments to address customer issues, resulting in improved cross-functional communication.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Balanced competing demands from customers while ensuring staff workload was manageable thereby reducing burnout.
- Developed and maintained strong relationships with key clients, ensuring their ongoing loyalty and satisfaction.
- Facilitated open lines of communication within the team by holding regular meetings, promoting collaboration, and sharing best practices.
Cosomostogoly
Roots Rocks HAIR STYLES
04.2001 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
CENTRAL High School
Newark, NJ06.1993
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Dependable and Responsible
- Flexible and Adaptable
- Attention to Detail
Timeline
Customer Service Supervisor
Home Depot
11.2005 - 12.2023
Cosomostogoly
Roots Rocks HAIR STYLES
04.2001 - Current
High School Diploma -
CENTRAL High School
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