Tamara S. Sanders
Montgomery,Alabama
Summary
Clinical mental health professional/ intern with experience in therapeutic interventions and client assessments. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in active listening, crisis intervention, and treatment planning. Known for reliability, empathy, and effective communication.
Overview
17
17
years of professional experience
Work History
Clinical Mental Health Counseling Intern
Pre Trial-Diversion
01.2024 - Current
- Increased client engagement in therapy by building rapport and utilizing active listening techniques during individual counseling sessions.
- Empowered clients to develop effective communication strategies and healthy boundaries within relationships through skill-building exercises.
- Utilized trauma-informed care principles when working with individuals who have experienced significant adverse life events or stressors.
- Contributed to clinical team meetings, sharing insights from individual counseling sessions to inform overall care planning decisions.
- Conducted crisis intervention services for clients experiencing acute mental health issues, stabilizing their emotional state and connecting them with appropriate resources.
- Documented client progress meticulously, maintaining accurate records in accordance with HIPAA regulations and professional ethical standards.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
Employment Services Representative
State of Alabama
06.2021 - Current
- Customer Services
- Problem Solving
- Troubleshooting
- Servicing the community
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Balanced multiple priorities simultaneously, managing a diverse range of customer inquiries without compromising service quality.
Lending Services Specialist
Hancock Whitney Corporation
10.2020 - 06.2021
- Lending needs
- Loan Specialist
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Conducted comprehensive analysis of client feedback to identify trends and implement targeted improvements accordingly.
Service Manager
Wells Fargo Bank
08.2012 - 12.2019
- Lead team members with compliance and regulations daily
- Assisting customers with their financial needs
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
Intern/ File Clerk
Tiffany McCord Law Office
08.2007 - 05.2008
- Shadowed Tiffany McCord day to day activities such as research for court, filing cases, and other duties within the office
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Master of Science - Clinical Mental Health Counseling
Faulkner University
Montgomery, AL12-2024
Master of Science - Clinical Psychology
Capella University
Minneapolis11-2021
Bachelor of Science - Criminal Justice
Auburn University
Montgomery, ALBachelor of Science - Criminal Justice
DeVry University
Lisle, IL09-2018
Skills
- Suicide Risk Assessment
- Client Advocacy
- Multicultural Competence
- Cognitive behavioral therapy
- Mental Health Assessment
- Individual Counseling
- Psychoeducation Delivery
- Motivational Interviewing
- Problem-solving abilities
- Attention to Detail
- Effective Communication
Volunteer Experience
- Habit for Humanity, Montgomery, Al, 04/18, 04/19, Painting, Cleaning, Repairing homes
- Breast Cancer Awareness Walk, Montgomery, Al, 10/18, 10/18, Signing in Participants, Sponsors, Participating in the walk
- Wells Fargo Bank Super Saturday (Several Charities), Montgomery, Al, 04/17, 12/19, Help construction and remodel a family’s home, Painting, Yard work, Decorating, Cleaning
- Diabetes Association, Montgomery, Al, 08/17, 08/17, Monterrey Presentation, Volunteer at an event
- Salvation Army, Montgomery, Al, 11/17, 11/17, Preparing and Serving food items to families and individuals in need
- The Body of Christ Ministry, Montgomery, Al, 08/16, 08/16, Preparing and Serving food to the homeless and local community, Cleaning the neighborhood and nearby streets
- Toys for Joy, Montgomery, Al, 01/10, Current, Gathering Donations, Visiting family’s home for Christmas, Presenting gifts to children, Organizing and participating in events for the community
Timeline
Clinical Mental Health Counseling Intern
Pre Trial-Diversion
01.2024 - Current
Employment Services Representative
State of Alabama
06.2021 - Current
Lending Services Specialist
Hancock Whitney Corporation
10.2020 - 06.2021
Service Manager
Wells Fargo Bank
08.2012 - 12.2019
Intern/ File Clerk
Tiffany McCord Law Office
08.2007 - 05.2008
Master of Science - Clinical Mental Health Counseling
Faulkner University
Master of Science - Clinical Psychology
Capella University
Bachelor of Science - Criminal Justice
Auburn University
Bachelor of Science - Criminal Justice
DeVry University
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