Results-driven professional with extensive experience in human resources recruiting and staff development. Expertise in quality assurance and performance evaluation, leading to improved processes and team training. Committed to enhancing organizational success through effective recruitment strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Evaluator
BETTER CAR PEOPLE
Huntersville
08.2015 - Current
Support of quality control process for auto dealerships in the US and Canada
Working within Business Development Center (BDCC) platform and maintaining integrity of individual work with accurate input of data in system
Navigating Internet, individual automotive dealership websites, and 3rd party automotive sales websites
Sorting and organizing high volume of data received from dealerships
Work with Ford, Toyota, and other manufacturers for specified evaluations and data collection.
Methodically scoring all written email content received throughout evaluation process for dealership Internet lead follow-up based on required criteria
Communicating key areas for possible dealership process improvement and constructive criticism within evaluation
Meeting deadlines each week for monthly evaluation totals
Assigned special projects designated to help secure new business.
Training new hires on processes and systems.
Constructed Response Scoring Professional
EDUCATIONAL TESTING SERVICES (ETS)
CA
01.2015 - 08.2015
Utilizing rubrics and testing program standards, responsible for evaluating test performance, such as written short answers or essays, spoken responses and portfolios. (Certified test rater.)
Virtual Position
Recruiter/Staffing Specialist II - A & O Services
FIRST UNION NATIONAL BANK (Wells Fargo)
Charlotte
Created a recruitment process based on current staffing requirements, including applicant review, screening, interviewing, selection of candidates, salary negotiation, and training of new hires.
Administered personnel actions relating to position grading, job specifications, salary levels, payroll adjustments, record changes, and determination of eligibility for benefits.
Interacted with managers in determining compensation related to salary for position grading.
Sourced candidates proactively by conducting job fairs with community organizations and with universities and colleges.
Used software programs to develop forms to organize and streamline various HR processes.
Counseled employees on career objectives and employment issues.
Tracked and reported on an array of information including applicant activity, personnel requisitions, temporary employees and agencies, job postings, and the job hotline.
Worked with vendors for procurement of temporary staffing, and managed billing and invoices.
Trained managers on behavioral interviewing techniques and trained new HR employees on computer systems, hiring processes, company policies, and procedures.
Conducted benefits orientation to new employees, including 401K and health plan options.
Worked with legal department to comply with equal employment opportunity requirements and reporting.
Education
Master of Science (M.S.) - Higher Education / Counseling
West Chester University
Bachelor of Arts (B.A.) - Psychology
Widener University
Medical Terminology -
Central Piedmont Community College
NC
Skills
Human resources recruiting
Staff Development & Training
Quality assurance
Recruitment strategies
Performance evaluation
Employee Benefits
Quality Control
Mystery Shopper
Medical terminology
Volunteer Experience
Parent Youth Leader, HUMC, Huntersville, NC, Developed positive, authentic relationships with youth and families from different backgrounds., Planned and facilitated engaging activities for groups of youth, ensuring safety and positive environment.
Animal Ministry Volunteer, Hear of the Carolinas, Charlotte, NC, Present, Maintained up-to-date knowledge of the organization's mission, goals and objectives to ensure proper alignment with volunteer activities.
Lydia's Loft Volunteer, Lydia's Loft, Huntersville, NC, Organized and assisted with events, activities and programs to drive outreach initiatives., Improved problem-solving aptitude by troubleshooting issues encountered during volunteer activities.
Hands On Charlotte (United Way), Participant Recruiter, Charlotte, NC. Full access volunteer supporting the recruitment of individuals expressing interest in volunteering to provide an array of services to assist children, youth, senior citizens, the disabled, homeless, and others in need. Assist in the maintenance of an innovative alliance of volunteer organizations dedicated to service and civic engagement. Responsible for leading volunteer project, coordinating volunteers on-site, issuing instruction, checking in participant/volunteer attendees, and updating computer system for specific event.
Hamptons ByLaws Committee Member, The Hamptons, Huntersville, NC, Analyzed data and collaborated with other members to assess proposed changes or initiatives to existing literature.
Certification
Caregiver Certification
Timeline
Quality Evaluator
BETTER CAR PEOPLE
08.2015 - Current
Constructed Response Scoring Professional
EDUCATIONAL TESTING SERVICES (ETS)
01.2015 - 08.2015
Recruiter/Staffing Specialist II - A & O Services
FIRST UNION NATIONAL BANK (Wells Fargo)
Master of Science (M.S.) - Higher Education / Counseling