Dynamic and customer-focused professional with over 16 years of experience in enhancing customer satisfaction, driving loyalty, and managing customer relations in fast-paced environments. Proficient in utilizing data entry software computer systems to enter administrative data in customer systems. Microsoft Office, Microsoft word, Microsoft Excel and PowerPoint and tools to ensure data accuracy and integrity. Skilled in organizing records, conducting quality checks, and adhering to strict deadlines. Adept at problem-solving, communication, and leveraging customer feedback to improve service processes. Managed cash transactions, including executing transactions, making deposits, counting the safe, performing audits, and complete daily paperwork and balancing registers A team player with strong communication skills, able to collaborate effectively to achieve organizational objectives.