Tamara Steinhofer
Saint Cloud,MN
Summary
WELL REGARDED SALES AND BUSINESS MANAGER with a proven record of accomplishment in leading key revenue-driving projects and programs in management, sales, marketing and customer care. RESPECTED team leader and business partner with a collaborative approach that engages teams and individuals across organizational functions to achieve shared goals. Customer-focused leader able to pinpoint business needs and deliver innovative solutions. Persuasive and influential communicator with strong interpersonal and presentation skills. I am able to step in and evaluate a situation, and get results with little or no supervision.
Knowledgeable [Desired Position] with solid background in advocating for housing rights. Proven track record of effectively mediating tenant-landlord disputes and securing housing for vulnerable populations. Demonstrated ability in case management and community outreach.
Overview
32
32
years of professional experience
Work History
Housing Advocate
Blue Star Services, LLC
11.2025 - Current
- Advocated for clients' housing needs through personalized assessments and resource identification.
- Coordinated with local agencies to secure supportive services for individuals experiencing homelessness.
- Developed and maintained comprehensive case files to track client progress and resource utilization.
- Facilitated workshops on tenant rights and responsibilities, promoting informed decision-making among clients.
- Collaborated with multidisciplinary teams to create tailored housing plans addressing specific client circumstances.
- Analyzed community housing trends to inform strategic recommendations for program enhancements and outreach efforts.
- Educated clients about their rights as tenants under state law, empowering them to advocate for themselves effectively when necessary.
- Developed strong relationships with landlords and property managers, resulting in increased housing options for clients.
- Coordinated volunteer efforts for property maintenance and repair projects, improving living conditions for low-income tenants in need of assistance.
- Conducted thorough assessments of client needs to develop tailored plans aimed at achieving long-term housing stability.
- Contributed to the development of new housing policies by providing input during local government meetings and public hearings.
- Organized community outreach events to identify individuals experiencing homelessness or at risk of losing their homes due to financial hardship or other challenges.
- Connected clients with supportive services, such as mental health counseling or job training programs, to promote self-sufficiency and stable housing situations.
- Connected clients to emergency shelters or transitional housing programs when appropriate, providing a safe space during times of crisis.
- Collaborated with various community organizations to address systemic barriers contributing to homelessness or unstable housing situations.
- Assisted families in securing affordable housing by providing guidance on available resources and programs.
- Prevented homelessness for numerous households by identifying early warning signs of potential eviction risks and intervening proactively.
- Maintained detailed records of client interactions, case progress, and outcomes to ensure accurate reporting and evaluation of program effectiveness.
- Improved tenant satisfaction by addressing housing concerns promptly and efficiently.
- Streamlined the application process for rental assistance programs by assisting clients with paperwork completion and submission.
- Advocated for clients facing discrimination within the housing market based on race, disability status, or other protected characteristics.
- Assisted clients in navigating complex legal processes related to eviction proceedings while ensuring they understood their options and rights.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
- Developed and maintained accurate records of programs and services.
- Facilitated outreach activities to build community awareness.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Monitored and evaluated impact of social services on community.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Administered and tracked client service payments.
- Assisted in developing grant proposals to support social service initiatives.
Project Manager Housekeeping for Cross Roads Mall
Allied Universal
01.2024 - 01.2025
- Hiring/Firing
- Payroll
- Schedule
- Training and Leading My Team.
- Daily Operations, Delegating tasks, leading and monitoring my team through out There daily and weekly shifts.
- Continuing education weekly and monthly on-line. Translating English to Somalian so we can communicate with each other.
- Trouble shoot and problems that may arise.
- Work closely with the GM, Operations Manager, Security team and Security Director and Maintenance team .Work closely with my Regional Manager daily on Managing my team, daily up-dates. Keep and maintain a Gold standard in cleaning the Mall.
- Monthly meetings with my employees on how they are performing and if they have any concerns or ideas to implement for daily operations and future projects.
- Daily morning meetings with my teams on what location’s they will be in and what tasks they will be doing for the daily shift.
- Weekly meeting with GM and other department Manages for updates on Mall operations and up-coming Events.
- Public Relations with all Retailers and GM daily.
- Security Terrorism and Tornado Training with employees.
Private Chef, Events and Catering/Owner
Saucy Chef
01.2006 - 01.2025
- Private Chef for 30 plus years.
- Catering and Events
- Private Parties
- Cooking Classes
- Weekly Meal Plans, Preparing Personal Menu, meals geared towards personal dietary goals.
- Pairing and presenting Wines and specialty drinks for menu items, Events and Parties.
- Special studies in Health, Nutrition, Vegetarian and Vegan and BBQ Master
Executive Chef, Kitchen Manager, Catering and Events
Clearwater Legion
01.2020 - 01.2023
- Hiring/Firing, Training Employees.
- Scheduling.
- Menu Planning, Daily and Weekly Specials.
- Worked with my Sales Rep on weekly orders.
- Delegate daily Prep and daily cleaning.
- Keeping up to date on my Serv-Safe Managers training.
- Safety training for Employees.
- Fund Raising with the Community, the Legion Riders to raise awareness, raising funds for our Veterans.
- Daily meeting with my GM, Club Manger.
- Daily Operations ensuring the highest standards in my food quality.
Leasing Consultant, Property Manager, Sales & Marketing Director
01.2009 - 01.2013
- More than 6 years of experience assisting in the management of multiple rental properties.
- Thoroughly familiar with both tenant and landlord laws and guidelines, experienced in tenant collections and municipal court procedures. Extensive Business, Sales & Marketing background in general management, customer service and support, and subcontractor supervision.
- Advanced computer skills and demonstrated proficiency in streamlining administrative tasks though the application of technology.
- Resourceful and innovative in problem solving; adapt quickly to a challenge. Strong prioritization, delegation, organizational and planning skills.
- Relate warmly to diverse individuals and cultures at all levels; respectful yet assertive communication style.
- Marketing Director and ad designer for multiple properties throughout the State.
- Perform background, reference and credit checks, to select quality tenants and maintain high occupancy rates.
- Show available properties to prospective clients, tenants; negotiate lease and rental agreements; pre-rented properties sight unseen to remain at full occupancy and a positive cash flow.
- Handle tenant communications and maintenance requests in a timely fashion.
- Troubleshoot and resolve disputes, including evictions, cleaning and deposits.
- Research legal issues utilizing Nolo press publications, court files and represent property owners and management in court proceedings.
- Schedule and supervise subcontractors; oversee upgrades, maintenance and renovations.
- Plan and manage budgets; execute general accounting functions.
- Set up and maintain computerized property management systems.
- Coordinate and track rent collection, maintenance and repairs. Proactively address security issues by, working with local law enforcement, chamber of commerce and other local governing agencies.
Business, Sales & Marketing Director/Owner
Treeform Collections
01.2000 - 01.2013
- Developed a strategy to design, market and sell, Rustic Log Furniture.
- Responsible for all designs, layouts and implementation of all promotional sales, marketing and business related materials.
- Hands on knowledge of building in all phases of the furniture from start to finish. Managed and designed Web sites
- With product line in providing compelling up-to-date information for distributors, designers and effectively delivering sales and marketing tools to help partners sustain and grow the business.
Business, Sales & Marketing Director/Management
The Lighthouse Store/Ministry
01.2006 - 01.2009
- Successful startup of a restoration ministry with Pastor David Hibbison.
- Implemented a successful 1 fundraising effort that turned into a non-profit thrift store, providing, food, clothing, gas, medical and housing for the community and surrounding area.
- I successfully started a community kitchen and garden project that is in its sixth year which supports our local community and surrounding area, providing fresh produce, warm meals and education.
- Cost effective marketing, management, sales, fundraising, grant writing and program development. Long term strategic planning with the local government on the implementation and developing programs for our community.
- Staff, youth and volunteer training and mentorship programs. Liaison between law enforcement; victim’s advocacy agencies, local government and all other community groups and agencies.
Executive Assistant to President/CEO
Common Wealth & Associates
01.1997 - 01.1999
- The Michael Falk Group
- Executive assistant to the CEO
- Direct Liaison between CEO, CFO, COO and all in house and out of the house brokers.
- Development and new business ventures.
- Exceeded six figure sales/goals and executed new business plan start-up.
- In charge of reviewing, researching new business plans.
- Liaison between Common Wealth, The Michael Falk Group and all other brokerage houses in and out of the US. Acquired my series 7.
Executive Assistant/President/CEO
Matthew M Maddox, LLC
01.1994 - 01.1998
- Executive legal assistant/Office Facilitator.
- Liaison between Attorneys and Clients in criminal litigation & real estate law.
- Managed 25 staff members.
- Coordinated and researched court cases with complex trial preparation.
- Prepared and filed time sensitive court documents.
- Advanced computer applications.
- Accounts payables and receivables.
- Supply and inventory management.
- Confidential files and materials management.
- Interface with lawyers, physicians, insurance companies and the firms principals
Education
Associate of Arts - Graphic Communications
Henn. County Technical
Brooklyn Center, MN09-1983
Bachelor of Science - Fine Arts/Business
The New School
New York, NYC08-1987
Fine Arts/Exercise Physiology/Kinesiology/Nutrition
Suny
Purchase, NY01.1988
Skills
- Homelessness prevention
- Legal research
- Fair housing laws
- Client advocacy
- Data collection
- Multicultural sensitivity
- Policy analysis
- Housing policy
- Landlord negotiation
- Supportive services
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Certified in CPR/AED
- Counseling techniques
- Relationship building
- Microsoft office
- Documentation skills
- Client needs assessments
- Team building
- Task prioritization
- Self motivation
- Maintaining client records
- Behavioral management
- Interpersonal skills
- Analytical thinking
- Care coordination
- Conflict resolution
- Employee training
- Computer literacy
- Goal setting
- Risk assessment
- Professionalism
- Policy understanding
- Interpersonal communication
- Crisis intervention
- Youth advocacy
- Life skills development
- De-escalation techniques
- Workflow management
- Time management abilities
- Continuous improvement
- Adaptability
- Confidentiality practices
- Written communication
- Quality assurance
- Case file management
- Document management
- Crisis management
- Data confidentiality
- Applied behavior analysis
- Cultural sensitivity
- Professional demeanor
- Problem-solving aptitude
- Data entry software
- Discharge planning
- Resident support
- Coping techniques
- Group facilitation
- Client intakes
- Community outreach
- Program development
- Community service programs
- Career development
- Issue reporting
- Community advocacy
- Microsoft Access
- Report preparation
Timeline
Housing Advocate
Blue Star Services, LLC
11.2025 - Current
Project Manager Housekeeping for Cross Roads Mall
Allied Universal
01.2024 - 01.2025
Executive Chef, Kitchen Manager, Catering and Events
Clearwater Legion
01.2020 - 01.2023
Leasing Consultant, Property Manager, Sales & Marketing Director
01.2009 - 01.2013
Private Chef, Events and Catering/Owner
Saucy Chef
01.2006 - 01.2025
Business, Sales & Marketing Director/Management
The Lighthouse Store/Ministry
01.2006 - 01.2009
Business, Sales & Marketing Director/Owner
Treeform Collections
01.2000 - 01.2013
Executive Assistant to President/CEO
Common Wealth & Associates
01.1997 - 01.1999
Executive Assistant/President/CEO
Matthew M Maddox, LLC
01.1994 - 01.1998
Fine Arts/Exercise Physiology/Kinesiology/Nutrition
Suny
Associate of Arts - Graphic Communications
Henn. County Technical
Bachelor of Science - Fine Arts/Business
The New School
PERSONAL ACHIEVMENTS/VOLUNTEERING/ NON-PROFITS
- Successful start-up of a Non-Profit Restoration Ministry. “The Lighthouse”
- Successful start-up of a clothing drive that turned into “The Lighthouse Second Chance Store”. A nonprofit store that helps to support our local communities in providing gently used items for the house and family, as well as providing food, gas cards, places to stay as well as medication. We also offer confidential counseling and daily prayer and meditation.
- Successful start-up of a community kitchen that provides healthy meals for hundreds of families.
- Successful start-up a community garden project's that supports our local communities and our local food shelf’s. Also proving awareness and education.
- Victim’s advocate and volunteer at to St. Cloud Assault Center and Anna Maries.
- CCO Board member/director. Clearwater Community Organization developing programs for our youth.