Tamara Stephens
Heidelberg,Ms
Summary
Motivated and reliable individual seeking a position in Healthcare Administration or Patient Support where I can apply my background. Bringing strong healthcare data knowledge, insurance experience, and customer service skills to improve patient access and enrollment. Known for excellent interpersonal communication and quick learning seeking an opportunity to grow within a team-oriented environment while delivering high quality service and contributing to company success.
Overview
1
1
Certification
Work History
Pre Enrollment Agent
WellCare
- Assisted applicants in completing enrollment paperwork and verifying eligibility requirements.
- Provided accurate information on health plan options to prospective members.
- Coordinated with internal teams to resolve enrollment discrepancies efficiently.
- Maintained updated knowledge of regulatory changes impacting enrollment processes.
- Reduced errors in enrollment data entry, ensuring accurate records for all applicants.
Technical Support Specialist
Capital One
- Assist customers via phone, chat, or email with questions about accounts, payments, transactions, fraud, credit cards, and more.
- Deliver accurate information clearly and professionally.
- Resolve customer issues efficiently while maintaining a positive and empathetic attitude.
- Document all interactions in internal systems and follow up on outstanding concerns.
- Educate customers on digital tools and banking services to improve their experience.
- Meet performance goals related to customer satisfaction, quality, and efficiency.
- Follow security and compliance protocols to protect customer data.
Quality Assurance Analyst
Southern Hen
- Conduct routine inspections, sampling, and testing of poultry products, equipment, and work areas.
- Monitor compliance with HACCP plans, SSOPs (Sanitation Standard Operating Procedures), and GMPs (Good Manufacturing Practices).
- Record and analyze quality data, including temperatures, weights, labeling, and packaging.
- Verify proper operation of metal detectors, scales, and other quality control equipment.
- Communicate non-conformances and deviations to supervisors and assist with corrective actions.
- Work closely with production and sanitation teams to ensure quality protocols are followed.
- Prepare reports and maintain accurate documentation for audits and USDA inspections.
- Support continuous improvement initiatives related to food safety and product quality.
Education
Associate of Applied Science - Healthcare Data & Technology
Jones County Junior College
Ellisville, MS06.2027
Diploma -
Heidelberg High School
Heidelberg, Ms05.2017
Skills
- Communication (Verbal & Written)
- Multitasking in High-Volume Environments
- Complaint Handling & Resolution
- Phone Etiquette / Call Handling
- HACCP Knowledge & Monitoring
- USDA/FSIS Compliance
- Data Collection & Reporting
- Credit Card & Loan Account Support
- Payment Processing & Billing Inquiries
- Compliance with Financial Regulations
- Account management
- Technical troubleshooting
- HIPAA compliance
- Data entry proficiency
- Insurance coverage verification
- Medical terminology
- Medical records management
- EMR / EHR
Certification
National Career Readiness Certificate
https://myworkkeys.act.org/mwk/emCertDetails.do?event=go&realm=17740116&certId=CQ4GBZD3B92T
Timeline
Technical Support Specialist
Capital One
Quality Assurance Analyst
Southern Hen
Pre Enrollment Agent
WellCare
Associate of Applied Science - Healthcare Data & Technology
Jones County Junior College
Diploma -
Heidelberg High School