Tamara Stern

• Completed and filed returns with tax departments at local, state and federal levels.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.

Scheduled clients to have professional photographs taken by our photography team.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Completed and filed returns with tax departments at local, state and federal levels.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.

• Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
• Handed out classroom materials, like pencils, paper and crayons.
• Worked with lead teacher to monitor class schedule and take attendance.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.

• Completed daily cold calling and outreach to build sales pipeline.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.