TAMARA A STOREY
Summary
Leveraging over the course of my 29 years of combined experience as an Insurance Agent, Medicare Broker and in the medical profession, I've inherited numerous skills and positive habits that have contributed to my effective and efficient strong work ethics. I've demonstrated critical and business acumen, basic computer and software skills, interpersonal communication, business management, and adhere to HIPAA and compliance requirements. Overall, I have consistently demonstrated analytical and technical problem solving abilities, being detail-oriented, strong relationship-building abilities and peer support in every aspect of my career roles.
Overview
19
19
years of professional experience
Work History
Medicare Broker
Self-employed
06.2024 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Recorded supporting documentation for phone calls and written correspondence.
Insurance Agent
Combined Insurance Company Of America
09.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Unit Clerk/Certified Patient Care Technician
Emory Healthcare/Dekalb Medical
12.2005 - 05.2024
- Responsible for maintaining and ordering supplies from in-house and private vendors for a 32-bed unit
- Managed incoming calls and emails professionally while providing appropriate information regarding department and/or patients
- Utilized problem-solving techniques to address departmental concerns in an efficient and timely manner
- Demonstrate ability to quickly learn new software applications and troubleshoot complex problems
- Maintained scheduled or emergency services for equipment, computers, and computer output devices function
- Maintained and distributed medical records, reports, updated personal files, and released physician orders as directed
- Designated Preceptor for staff training and education for the department and/or software applications
- Ensured that all HIPAA regulations were adhered when regarding confidential information
- Prepared admissions charts and scanned records.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.p
- Charted vital signs and added telemetry strips to charts.
Education
Insurance License - Insurance
Georgia Department of Insurance
03-2024
Operations Support Associate/Unit Clerk -
Dekalb Medical Education Department
Decatur, GA11.2010
Professional Bridal Consultant -
Penn Foster College
Scottsdale, AZ09.2009
Patient Care Technician -
Grady Health System Department of Patient Care Management Education
Atlanta, GA10.2005
Skills
- Analytical and Technical problem-solving
- Workplace training
- Decision making
- Dependability
- Organizational skills
- Ability to work independently
- Basic computer and software skills
- Team player
- Positive attitude
- Interpersonal communication
- Supply Management
- Strong Work Ethic
- Time Management
- Business Management
- Compliance requirements
- Business relationship building
Timeline
Medicare Broker
Self-employed
06.2024 - Current
Insurance Agent
Combined Insurance Company Of America
09.2023 - Current
Unit Clerk/Certified Patient Care Technician
Emory Healthcare/Dekalb Medical
12.2005 - 05.2024
Operations Support Associate/Unit Clerk -
Dekalb Medical Education Department
Professional Bridal Consultant -
Penn Foster College
Patient Care Technician -
Grady Health System Department of Patient Care Management Education
Insurance License - Insurance
Georgia Department of Insurance
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