Tamara Strasser

Assisted with customer requests and answered questions to improve satisfaction. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Displayed strong telephone etiquette, effectively handling difficult calls. Use EPIC to schedule patients for appointments, update demographics and update/add insurance.

Accurately identify and effectively communicate any issues with data, verification and archival of study data and departmental records according to established Standard Operating Procedures (SOPs), protocols, methods, and processes, contributes to the team by working independently, completing assigned projects on time, participating in process improvement initiatives, and communicating effectively with others.

Billing and invoicing for services, enter data into CAREeVantage, answering phones, greet guests, families, and visitors, arrange guest transportation, work with third party vendors, organize guest schedules, manage time appropriately, perform tasks according to guest care plan, assist with funding sources and grant compliance for guests.

Use EPIC to schedule patients for appointments, schedule tests for patients and providers offices, entering in diagnostic codes, checking insurance, check patients in and out, review information of patient chart, work in MCIR to ensure patient vaccination status, effective communication with all office personnel, assist patients with ADLS, take vitals, complete accurate, detailed patient charting, answer call lights, clean rooms, and restock supplies as needed.

Check patients in and out for appointments, schedule patient appointments, answer phones, effective communication with all office personnel, verify patient health insurances, and collect patient copays.