Tamara Streeter
Digital Tech Support
Park Forest,IL
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work History
Tech Messaging Expert
Verizon Wireless
Rolling Meadows
04.2018 - Current
- My duties are to ensure that the customer when they message in
- I am responsible for processing new phone orders, changing plans, and troubleshooting network issues
- Ordering new phones, upgrading plans to the new 5G plans, setting up new 5G home Internet self-set-up home routers, troubleshooting the setup errors, processing replacement phones under warranty and repairs, and adding new lines of services to the account.
New Hire Trainer
RTA/First Transit
Chicago
12.2016 - 04.2018
- My duties are to ensure the development and skills of all new hires to help them meet the company’s workforce goals
- To provide the necessary training on the Chicago Transit Authority, Metra, and Pace as well as Indiana South Shore Line for NICTD Transportation around the Chicago-land suburbs and Northwest Indiana.
Supervisor
RTA/First Transit
Chicago
01.2014 - 08.2014
- Answer inbound customer service calls regarding CTA, trains, and buses
- Provide transportation and route directions to customers seeking information on costs, scheduling, and transportation instructions
- Provides information on reroutes, detours, and construction zones
- Assists seniors and disabled with rider permits
- Monitor calls and call queue
- Assist with difficult escalated calls
- Monitor attendance
- Monitor coaching opportunities and disciplinary action of employees.
Customer Service Representative
Allied Waste/Republic Services
Morocco
10.2012 - 01.2014
- Answered inbound calls, processed payments, explained DOT fees regarding increase of fuel costs, rescheduled deliveries of trash cans, scheduled bulk items pickups, and set up new services and transferred old services.
Receiving Clerk
Pollution Control Industries
Millington
12.2005 - 01.2010
- Received all government documents regarding the disposal of all hazardous materials for proper disposal and transported to other facilities
- Responsible for all outbound manifests to be mailed back to the generator at the proper time to avoid DOT regulations
- Answered inbound calls and directed them to the proper department.
Receptionist
Wholesale Equipment Co.
Memphis
03.2005 - 08.2005
- Answered inbound calls for customer service representatives to place orders
- Processed all mail for employees to be delivered to the proper department
- Filed, copied, and faxed and all other clerical offices support work.
Beverage Server, Waitress
Caesars
Robinsonville
02.2005 - 02.2005
- Customer Service- Provided the customers who are at the gaming casino with a beverage
- Assisted the bar area with making drinks, cleaning the bar, and restocking the bar area at the end of each shift.
Asset Protection
Sears Logistics Services
Olive Branch
10.2004 - 12.2004
- Protected all assets of the merchandise that is within the warehouse, checked all employees upon entering and exiting the facility, checked in all inbound and outbound visitors, as well as truck drivers picking up and delivering to the facility
- Supervised a staff of 17 employees and prepared schedules, vacation time, sick time, and requests to leave work early.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
BBA - Human Resources
Strayer University
Washington, DC 04.2021 - 08.2024
Associate of Arts - Human Resources
Strayer University
Washington, DC 04.2018 - 06.2022
MBA - Human Resources
Strayer University
Washington, DC 09.2024 - Current
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Skills
- Internal Communications
- Brand Messaging
- User Experience
- Communications management
- Computer Proficiency
- Customer Service
- Problem-solving abilities
- Professionalism
Accomplishments
- Supervised team of 15 staff members.
Affiliations
- Order of the Eastern Star
- ETA XI Sigma Philo Affiliate
- Golden Key International Honors
Quote
You read something which you thought only happened to you, and you discover that it happened 100 years ago to Dostoyevsky. This is a very great liberation for the suffering, struggling person, who always thinks that he is alone. This is why art is important.
James Baldwin
Work Preference
Work Type
Full TimeTimeline
MBA - Human Resources
Strayer University
09.2024 - Current
BBA - Human Resources
Strayer University
04.2021 - 08.2024
Associate of Arts - Human Resources
Strayer University
04.2018 - 06.2022
Tech Messaging Expert
Verizon Wireless
04.2018 - Current
New Hire Trainer
RTA/First Transit
12.2016 - 04.2018
Supervisor
RTA/First Transit
01.2014 - 08.2014
Customer Service Representative
Allied Waste/Republic Services
10.2012 - 01.2014
Receiving Clerk
Pollution Control Industries
12.2005 - 01.2010
Receptionist
Wholesale Equipment Co.
03.2005 - 08.2005
Beverage Server, Waitress
Caesars
02.2005 - 02.2005
Asset Protection
Sears Logistics Services
10.2004 - 12.2004
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