Tamara Swayne
Charlotte,NC
Summary
Experienced and hardworking professional prepared for challenging assignments, consistently exceeding expectations by delivering high-quality work.
Overview
9
9
years of professional experience
Work History
Fraud Specialist
Wells Fargo
Charlotte, NC
02.2024 - Current
- Monitored suspicious transactions in order to detect any irregularities or discrepancies.
- Developed strategies and procedures to prevent, detect and investigate potential fraud incidents.
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Maintained an up-to-date knowledge of relevant laws, regulations, industry practices and best practices relating to fraud prevention.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
Billing Specialist
Charter Communications, Spectrum
Charlotte, NC
09.2018 - 12.2023
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Maintained accurate records of collections, adjustments and denials in the system.
- Worked with team members to identify and develop process improvements.
- Answered customer questions to maintain high satisfaction levels.
- Managed all payments processing, invoicing and collections tasks.
Loss Recovery Specialist
GM Financial
Huntersville, NC
08.2016 - 08.2018
- Reviewed delinquent accounts and initiated contact with customers to collect payment.
- Ensured timely collection of payments by phone, email, or mail.
- Developed and maintained relationships with customers to facilitate collections process.
- Negotiated repayment plans with customers as needed.
- Processed credit card payments through online portal system.
- Researched customer accounts to ensure accuracy of billing information.
- Investigated and resolved customer inquiries regarding delinquent accounts.
- Assisted with legal action against non-paying customers when necessary.
LDI LEADERSHIP
GM Financial
Huntersville, NC
07.2016 - 08.2018
- Helped develop effective strategies for motivating teams and creating a positive work environment.
- Worked with cross-functional teams across multiple departments to create solutions that met business needs.
- Coached individual employees on personal development goals through one-on-one sessions.
- Organized regular team building activities designed to foster collaboration among colleagues.
- Monitored internal communications channels for potential issues or concerns that need addressing.
- Contributed to office functions by answering phones, responding to emails and delivering other clerical support.
Education
BBA - Human Resources Management
Strayer University
Washington, DC05-2020
Skills
- Internal Controls
- Evidence collection
- Banking operations
- Regulatory knowledge
- Fraud Detection
- Effective Communication
Timeline
Fraud Specialist
Wells Fargo
02.2024 - Current
Billing Specialist
Charter Communications, Spectrum
09.2018 - 12.2023
Loss Recovery Specialist
GM Financial
08.2016 - 08.2018
LDI LEADERSHIP
GM Financial
07.2016 - 08.2018
BBA - Human Resources Management
Strayer University