Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Swayne

Charlotte,NC

Summary

Experienced and hardworking professional prepared for challenging assignments, consistently exceeding expectations by delivering high-quality work.

Overview

9
9
years of professional experience

Work History

Fraud Specialist

Wells Fargo
Charlotte, NC
02.2024 - Current
  • Monitored suspicious transactions in order to detect any irregularities or discrepancies.
  • Developed strategies and procedures to prevent, detect and investigate potential fraud incidents.
  • Investigated and analyzed complex financial transactions for evidence of fraud.
  • Reviewed customer accounts, documents and electronic records to detect suspicious activities.
  • Maintained an up-to-date knowledge of relevant laws, regulations, industry practices and best practices relating to fraud prevention.
  • Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.

Billing Specialist

Charter Communications, Spectrum
Charlotte, NC
09.2018 - 12.2023
  • Answered customer inquiries regarding billings, payments, account status.
  • Investigated incorrect billings and processed refunds as necessary.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Worked with team members to identify and develop process improvements.
  • Answered customer questions to maintain high satisfaction levels.
  • Managed all payments processing, invoicing and collections tasks.

Loss Recovery Specialist

GM Financial
Huntersville, NC
08.2016 - 08.2018
  • Reviewed delinquent accounts and initiated contact with customers to collect payment.
  • Ensured timely collection of payments by phone, email, or mail.
  • Developed and maintained relationships with customers to facilitate collections process.
  • Negotiated repayment plans with customers as needed.
  • Processed credit card payments through online portal system.
  • Researched customer accounts to ensure accuracy of billing information.
  • Investigated and resolved customer inquiries regarding delinquent accounts.
  • Assisted with legal action against non-paying customers when necessary.

LDI LEADERSHIP

GM Financial
Huntersville, NC
07.2016 - 08.2018
  • Helped develop effective strategies for motivating teams and creating a positive work environment.
  • Worked with cross-functional teams across multiple departments to create solutions that met business needs.
  • Coached individual employees on personal development goals through one-on-one sessions.
  • Organized regular team building activities designed to foster collaboration among colleagues.
  • Monitored internal communications channels for potential issues or concerns that need addressing.
  • Contributed to office functions by answering phones, responding to emails and delivering other clerical support.

Education

BBA - Human Resources Management

Strayer University
Washington, DC
05-2020

Skills

  • Internal Controls
  • Evidence collection
  • Banking operations
  • Regulatory knowledge
  • Fraud Detection
  • Effective Communication

Timeline

Fraud Specialist

Wells Fargo
02.2024 - Current

Billing Specialist

Charter Communications, Spectrum
09.2018 - 12.2023

Loss Recovery Specialist

GM Financial
08.2016 - 08.2018

LDI LEADERSHIP

GM Financial
07.2016 - 08.2018

BBA - Human Resources Management

Strayer University

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