Tamara Sy
Hempstead
Summary
Detail-oriented and highly organized Administrative & Data Entry Specialist with a strong background in customer service and office support. Proficient in data management, record-keeping
Overview
7
7
years of professional experience
Work History
Customer Service Representative Team Lead
Bloomingdale’s
Garden City, NY
06.2024 - Current
- Front-Desk & Administrative Support:Served as the first point of contact for customer inquiries, ensuring a professional and welcoming experience.
Managed customer records, scheduling, and transaction tracking through B Connected and TH system.
Assisted in preparing reports on customer trends and issue resolution. - High-Level Customer Issue Resolution:Handled escalated customer concerns, including billing discrepancies, order tracking, and high-value refunds.
Partnered with internal departments, including finance, loss prevention, and logistics, to resolve complex cases. - Office Coordination & Team Training:Trained new hires on system navigation, customer service etiquette, and issue resolution strategies.
Organized department meetings and maintained accurate customer service logs. - Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
Childcare Assistant Teacher
Barry and Florence Friedberg Early Childhood
Merrick, NY
02.2023 - 07.2024
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Facilitated smooth transitions during daily routines by providing clear instructions and encouragement, helping children build confidence in their ability to navigate new experiences.
- Assisted lead teacher in designing thematic units, enhancing the overall curriculum for greater student interest.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Improved classroom management with the implementation of positive reinforcement strategies, leading to a more conducive learning environment.
- Enhanced student learning by implementing interactive and creative teaching methods in the childcare setting.
- Fostered a sense of community within the childcare center through ongoing team-building exercises among staff members.
- Provided individualized support to students with diverse needs, ensuring their academic and social success within the classroom.
- Maintained accurate records of student progress and behavior, allowing for timely interventions when necessary.
- Organized special events such as field trips and holiday celebrations, creating memorable experiences for both students and families alike.
- Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Implemented curriculum to enhance classes with learning-focused activities.
- Organized and supervised large and small group activities.
- Incorporated music, art and literature into curriculum.
- Developed innovative activities to engage young children in learning process.
Sales Associate – Dresses & Children’s Department
Macys Department Store
Garden City
09.2023 - 02.2024
- Customer Engagement & Sales:Provided personalized styling recommendations for dresses and children’s apparel, enhancing the shopping experience.
Built relationships with customers to drive repeat business and client retention.
Assisted high-profile clients in selecting luxury dresses and premium children’s brands. - Product Knowledge & Upselling:Maintained deep knowledge of current fashion trends, designers, and seasonal collections.
Used product expertise to upsell complementary items, increasing average transaction value by 15%.
Educated customers on fabric care, fit, and styling options to enhance satisfaction. - Inventory & Merchandising:Assisted in managing stock replenishment, floor displays, and markdown updates.
Ensured that all sizes and styles were available and neatly presented for an optimal shopping experience.
Collaborated with the visual merchandising team to create eye-catching window and in-store displays. - POS & Order Processing:Handled cash, credit, and digital transactions with efficiency and accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Administrative & Teacher Assistant Lead
Heavily Hands Daycare
Queens, NY
02.2018 - 09.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
Education
Associate of Arts - Liberal Arts
Nassau Community College
Garden City, NY06-2020
Skills
- Team management
- Complaint handling
- Issue resolution
- Skill development
- Data entry
- Product knowledge
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Excellent communication
- Documentation and recordkeeping
- Administration and operations
Timeline
Customer Service Representative Team Lead
Bloomingdale’s
06.2024 - Current
Sales Associate – Dresses & Children’s Department
Macys Department Store
09.2023 - 02.2024
Childcare Assistant Teacher
Barry and Florence Friedberg Early Childhood
02.2023 - 07.2024
Administrative & Teacher Assistant Lead
Heavily Hands Daycare
02.2018 - 09.2023
Associate of Arts - Liberal Arts
Nassau Community College
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