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Tamara Tamblyn
Melbourne
Work Preference
Summary
Experienced Health Insurance Agent delivering customer-focused insurance solutions. Expertise in navigating healthcare regulations and managing relationships with clients and providers. Proven strengths in understanding health insurance policies, effective communication, and problem-solving, contributing to improved client retention.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Licensed Health Insurance Agent
Advantage Health
Melbourne
06.2024 - 07.2025
- Worked large daily lead lists, calling people who weren’t expecting outreach and getting them talking long enough to understand their situation.
- Used Salesforce and Apollo to track conversations, next steps, and follow‑up needs.
- Held short, direct calls to determine whether someone was ready for an AE or needed more time.
- Answered questions plainly, cleared up confusion, and kept calls moving.
- Sent AEs prospects who were prepared for real conversations, with notes that made follow‑up easier.
- Kept CRM records clean so leadership always had an accurate picture of activity.
- Advantage Health is a national insurance brokerage helping consumers compare and enroll in health plans.
Life Insurance Agent
SelectQuote
01.2024 - 06.2024
- Qualified serious buyers efficiently to streamline sales process.
- Collaborated with underwriting to resolve documentation issues and expedite application approvals.
- Achieved consistent call volume while ensuring high quality assurance and compliance standards.
- SelectQuote is a direct-to-consumer life insurance agency known for fast, comparison-based quoting.
Enrollment Assistor & Licensed Insurance Agent
eHealth
06.2023 - 05.2024
- Reached out to cold leads, past inquiries, and referrals, keeping everything organized in Salesforce.
- Broke down plan options in simple terms so people could make decisions without feeling overwhelmed.
- Asked straightforward questions to understand where someone was in their decision process.
- Logged each step so forecasting and handoffs stayed accurate.
- EHealth is an online health insurance marketplace serving individuals and families nationwide.
Employment Coordinator
Brevard Achievement Center
06.2020 - 08.2022
- Held structured conversations to understand each client’s goals and challenges.
- Built trust with 15–20 clients each month through consistent follow‑up.
- Kept detailed records of progress and next steps.
- Brevard Achievement Center provides employment support services for adults with disabilities.
Customer Service Executive & Ombudsman
Coastal Health Systems of Brevard
09.2000 - 07.2007
- Investigated complex service issues and coordinated with internal teams to achieve timely resolutions.
- Mediated conflict resolution to ensure equitable outcomes for all involved.
- Trained staff on communication techniques that enhanced overall service quality.
- Coastal Health Systems is a regional medical transport and patient support organization.
Education
B.S. - Business Administration (with a concentration on Finance)
University of Central Florida
Skills
- Insurance compliance
- Policy interpretation
- Outbound Prospecting
- Lead Qualification
- Discovery Calls
- Cold calling techniques
- Lead qualification
- Objection Handling
- Revenue generation
- CRM Management
- Salesforce
- HubSpot
- Pipedrive
- Microsoft Dynamics 365
- Mondaycom
- Apollo
- PandaDoc
- Salesforce admin
- CRM management
- Customer relationship management
- Pipeline Strategy
- Cross‑functional Collaboration
- Sales lead coordination
- Cold calling
- Prospect relationship development
- Effective communication
- Communication skills
- Active listening
- Interpersonal communication
- Trust building
- Negotiation skills
- Conflict resolution
- Client relations
- Relationship building
- Professionalism
- Service oriented
- Time management
- Reliability
- Goal oriented
- Problem solving
- Critical thinking
- Presentation skills
- Zoom
- Navigator
- Google Workspace
- Microsoft 365
- Active listening
- Presentation skills
- Critical thinking
Certification
Licensed Health Insurance Agent with active non-resident licenses in 32 states
Timeline
Licensed Health Insurance Agent
Advantage Health
06.2024 - 07.2025
Life Insurance Agent
SelectQuote
01.2024 - 06.2024
Enrollment Assistor & Licensed Insurance Agent
eHealth
06.2023 - 05.2024
Employment Coordinator
Brevard Achievement Center
06.2020 - 08.2022
Customer Service Executive & Ombudsman
Coastal Health Systems of Brevard
09.2000 - 07.2007
B.S. - Business Administration (with a concentration on Finance)
University of Central Florida