Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Teartt

Tampa Bay Area/Remote

Summary

Dynamic professional with a proven track record at Suncoast Credit Union, excelling in cross-cultural communication and analytical problem solving. Enhanced member engagement through process optimization and effective case management, while fostering a collaborative environment. Diligent Fraud and Risk Analyst with strong foundation in fraud detection and risk mitigation strategies. Demonstrated ability to analyze complex data and identify fraudulent activities, contributing to reduction of financial losses. Applied analytical skills and attention to detail in developing effective risk management protocols and collaborating with cross-functional teams.

Overview

19
19
years of professional experience

Work History

Senior Member Advocate

Suncoast Credit Union
04.2022 - Current
  • Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
  • Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
  • Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
  • Educated members on available resources and services, increasing their engagement with the organization.
  • Improved response times by optimizing workflow processes within the Member Advocate role.
  • Work closely with management to implement branch audits that assist with sustaining operational soundness.
  • Managed escalated cases effectively, working closely with supervisors to ensure successful outcomes for all parties involved.
  • Organized and assisted in multiple volunteer events that made a positive impact on the local community.

Co Leader

Amscot Financial
02.2017 - 03.2022
  • Managed deadlines effectively, ensuring timely completion of projects without compromising quality standards.
  • Identified opportunities for process improvements, resulting in increased productivity and cost savings.
  • Anticipated staffing needs, talent plan and recruitment.
  • Collaborated with other leaders on strategic planning initiatives to align team goals with company objectives.
  • Organized regular training sessions for employees, improving overall skill levels within the team.
  • Improved team communication by implementing weekly meetings and open-door policies.
  • Mentored junior team members to enhance their skills and support career development.

Customer Service Manager

Walmart
05.2006 - 10.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

High School Diploma -

Lakewood High
St. Petersburg, FL
05-2005

Skills

  • Cross-cultural communication
  • Assertiveness
  • Customer service
  • Proficient in managing multiple tasks
  • Reliability
  • Analytical problem solving
  • Proficient with Episy, Word, Excel, OnBase, Outlook
  • Cash management
  • Inventory management
  • Financial Knowledge

Timeline

Senior Member Advocate

Suncoast Credit Union
04.2022 - Current

Co Leader

Amscot Financial
02.2017 - 03.2022

Customer Service Manager

Walmart
05.2006 - 10.2016

High School Diploma -

Lakewood High

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Tamara Teartt