TAMARA THAYER
Summary
Dedicated and motivated employee with a drive to expand knowledge and expertise across various industries. Actively seeks opportunities to acquire new skills and make valuable contributions to team success. Strong background in administration, with exceptional abilities in building relationships and solving problems.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead School Bus Driver
Forsyth County Schools
02.2019 - Current
- Transported students safely along prescribed routes according to tight schedules.
- Maintained GA driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Communicate information to parents to promote good communication and transparency.
- Obeyed federal, GA and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Created and enforced bus rules and kept expectations posted.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Taught students SOAR and emergency protocols in case of emergency.
- Train new employees on route and other protocols as well as being available to current employees.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Cover routes as needed when regular route driver is out.
- Help with office work and weekly folders.
Front Desk Supervisor
Hilton Garden Inn Atlanta NE Gwinnett Sugarloaf
09.2006 - 08.2018
- Maintain Hilton strict brand of standards and programs
- Manage Front Office/Desk, from training & coaching employees, scheduling work weekly, reviewing hours worked daily to manage Overtime, assisting upper management with the hiring of new staff, to managing all Front-End operations to give guests an experience of total satisfaction
- Act as 'Manager on Duty', resolving opportunities from guests and the public to ensure satisfaction expectations are and remain high, assisting guests in any capacity, from staying up to date with all popular local attractions & restaurant recommendations, to dealing with sometimes heated pressure of working thru complaints or issues, investigating claims, to any Billing questions or inquiries needs
- Assisting staff with their work during peak hours as needed, with food services/ bartending, maintenance for misc tasks, or housekeeping & laundry groups to get rooms back in order quickly for immediate reservations
- Performed daily accounting duties, bank deposits, balancing excel reporting and submitting it to IHR, going through the audit packet insuring everything ties correctly, inputting F&B charged tips, posting advance purchase each week, ensure accounts receivable is cleared and rooms are tracked correctly, Input sales groups into OnQ R&I
- Reviewing Social Media platforms, responded to emails and guest complaints
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Attended staff meetings and brought issues to attention of upper management.
- Scheduled and assigned daily work and activities for team members.
Education
Currently Enrolled - Veterinary Science And Dog Training
Penn Foster College
Scottsdale, AZ (Online)08-2028
Diploma - Administrative Assistant
Hickey College
St. Louis, MO03.2002
Skills
- Operational Leadership
- Service Excellence
- Financial Recordkeeping
- Sales Proficiency
- Social Media Management
- Safe Transportation Services for Students and Adults
- Proficient in OnQ Hotel Software
- Microsoft Office products
- Enthusiastic Approach
- Passenger safety management
- Dependable Attendance
- Safety-focused
- Clear Driving Record
- Assistance For Special Needs
- Certified in Air Brakes
- Student supervision
Awards Recognition
- Employee of Year, Hilton Garden Inn Sugarloaf, 2009
- Employee of the Month, Hilton Garden Inn Sugarloaf, 10/2008, 09/2011
- Honorary sales of the month, Hilton Garden Inn Sugarloaf, 02/2011
- Perfect Attendance, Forsyth County Schools, 2019, 2020, 2021
Area Of Expertise
- Management
- Customer Service
- Front Desk/ Scheduling
- Night Audit
- Bookkeeping/ Acct
- F&B, Housekeeping
- Maintenance
- Sales
- Social Media
- Driving students and adults
Certification
- Passenger Endorsement - GA Department of Motor Vehicles.
- Drug and Alcohol Clearinghouse Registration - Federal Motor Carrier Safety Administration (FMCSA).
- School Bus Endorsement - GA Department of Motor Vehicles.
- Commercial Driver's License (CDL) Class B - GA Department of Motor Vehicles.
- Special Needs Transportation Training
- OnQ
Timeline
Lead School Bus Driver
Forsyth County Schools
02.2019 - Current
Front Desk Supervisor
Hilton Garden Inn Atlanta NE Gwinnett Sugarloaf
09.2006 - 08.2018
Currently Enrolled - Veterinary Science And Dog Training
Penn Foster College
Diploma - Administrative Assistant
Hickey College
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