Tamara Thompson
Philadelphia,PA
Summary
Flexible Lead Medical Receptionist known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.
Overview
25
25
years of professional experience
Work History
Senior Billing Representative
Temple University Kornberg School of Dentistry
08.2022 - Current
- Provided exceptional customer service to patients, addressing their needs promptly and professionally while demonstrating empathy and understanding.
- Verified insurance of patients to determine eligibility.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Delivered timely and accurate charge submissions.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Verified accuracy of accounts payable payments, resulting in 25% reduction in payment errors and check reissues.
Lead Medical Receptionist
Temple Health Department of OB/GYN
10.2006 - 08.2022
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Managed high call volume efficiently, directing callers to appropriate departments or personnel as needed.
- Streamlined front desk operations by implementing organized system for handling forms, mailings, and other administrative tasks.
- Assisted in training and development of new reception staff members, increasing office efficiency and cohesion.
- Provided exceptional customer service to patients, addressing their needs promptly and professionally while demonstrating empathy and understanding.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for 20 OB/GYN residents and faculty physicians, scheduling appointments, and handling patient inquiries.
Office Clerk
Temple University Kornberg School of Dentistry
10.1999 - 10.2006
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Managed approximately 50 incoming calls, emails, and faxes per day from patients.
Education
No Degree - Liberal Arts And General Studies
Temple University
Philadelphia, PAMedical Coding - Currently Enrolled
American Academy of Professional Coders
Salt Lake City, UTHigh School Diploma -
Creative And Performing Arts
Philadelphia, PA06.1992
Skills
- Front Desk Operations
- HIPAA Compliance
- Office Administration
- Patient Scheduling
- Insurance Verification
- Microsoft Office
- Electronic Medical Records
- Medical billing and coding
- Teamwork and Collaboration
- Staff Leadership
Timeline
Senior Billing Representative
Temple University Kornberg School of Dentistry
08.2022 - Current
Lead Medical Receptionist
Temple Health Department of OB/GYN
10.2006 - 08.2022
Office Clerk
Temple University Kornberg School of Dentistry
10.1999 - 10.2006
No Degree - Liberal Arts And General Studies
Temple University
Medical Coding - Currently Enrolled
American Academy of Professional Coders
High School Diploma -
Creative And Performing Arts
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