Tamara Thompson
Auburndale,FL
Summary
Dynamic professional with extensive experience at Bond Clinic, excelling in insurance verification and patient registration. Proven ability to enhance operational efficiency through process improvement and exceptional customer service. Skilled in EMR data entry and conflict resolution, ensuring compliance with HIPAA regulations while maintaining meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
Appointment Screener
Bond Clinic
Winter Haven, Florida
04.2025 - Current
- Verified patient insurance information for accuracy and completeness.
- Maintained organized records of all insurance verification activities and communications.
- Collaborated with healthcare providers to facilitate timely insurance approvals.
- Trained new staff on insurance verification procedures and best practices.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Navigated through multiple online systems to obtain documentation.
- Accessed third-party insurance databases to identify coverage of benefits.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Evaluated policies and procedures related to Insurance Verification activities.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Maintained accurate records of patient information in electronic health systems.
- Assisted patients with completing necessary forms and documentation.
- Collaborated with healthcare team to ensure efficient patient flow.
- Educated patients on available services and resources at Bond Clinic.
- Monitored waiting areas to maintain a calm and organized environment.
- Supported quality assurance initiatives by adhering to clinic protocols and standards.
- Observed regulations regarding work procedures to keep company compliant.
- Maintained a professional demeanor when communicating with potential participants via phone or email.
- Utilized passwords and other security measures to prevent data compromises.
- Maintained meticulous record-keeping of data on various subjects.
- Reviewed medical records and other documents for accuracy and completeness.
Central Registration
Bond Clinic
Winter Haven, US
04.2024 - Current
- Efficiently registered and admitted patients, ensuring accurate and complete demographic information
- Verified insurance coverage and obtained necessary authorizations for medical services
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations
- Collaborated with healthcare providers to gather medical history and relevant documentation for patient files
- Resolved billing inquiries by coordinating with insurance companies and patients, resulting in timely payment processing
- Implemented electronic health record (EHR) system, improving data accuracy and accessibility
- Assisted patients with completing required forms and paperwork during the registration process
- Ensured smooth patient flow by coordinating with other departments within the healthcare facility
- Provided exceptional customer service to enhance patient experience during registration process
- Trained new staff members on registration procedures, software systems, and customer service best practices
- Collaborated with IT department to troubleshoot technical issues related to registration software
- Maintained up-to-date knowledge of insurance policies, coding guidelines, and reimbursement procedures
- Demonstrated strong attention to detail when verifying identification documents during the registration process
Member Specialist
Sam's Club
Lakeland Highlands, US
02.2023 - 02.2024
- I am responsible for maintaining my work area, providing members with any assistance they need.i am responsible for promoting credits an memberships.
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Participated in store-wide training sessions on product knowledge, sales techniques, and customer service best practices
- Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly
- Served as a backup cashier during staff shortages or busy periods to ensure smooth operations
- Increased efficiency by suggesting process improvements such as rearranging items at the checkout for faster scanning
- Provided assistance to customers with special needs or disabilities to ensure their shopping experience was comfortable and accessible
- Demonstrated strong problem-solving skills when resolving issues related to incorrect pricing or damaged merchandise
- Mentored new cashiers by providing guidance on proper cash handling procedures and exceptional customer service standards
- Praised by supervisors for consistently accurate cash handling abilities
- Demonstrated proficiency in using barcode scanners, weighing scales, price lookup systems (PLUs), etc
Workforce Management Analyst
ResultsCX
Winter Haven, US
07.2019 - 05.2022
- I worked as a customer Service agent for Horizon NJ Health insurance for about 2 1/2 years then I was moved to workforce management. I worked in workforce management for about 6 months.
- Analyzed workforce data to optimize scheduling and improve resource allocation.
- Monitored real-time performance metrics to identify areas for improvement.
- Developed forecasting models to ensure optimal staffing levels in call center operations.
- Developed and maintained forecasting models to accurately predict demand and optimize inventory levels
- Monitored key performance indicators (KPIs) such as sales volume, product availability, and customer demand to ensure optimal planning outcomes
- Managed the allocation of resources based on forecasted demand patterns for efficient production scheduling
- Utilized statistical techniques such as regression analysis or time series forecasting methods for accurate demand predictions
- Utilized advanced Excel functions, data visualization tools, or planning software for data analysis and reporting purposes
- Provided exceptional support to patients navigating healthcare services and processes.
- Assisted customers with inquiries regarding insurance coverage and benefits options.
- Resolved customer complaints effectively through active listening and problem-solving skills.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Updated patient files in accordance with company policy and procedure guidelines.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Verified demographics and insurance information to register patients in computer system.
Education
None -
Skills
- computer skills
- Cash handling
- Cash register
- Process improvement
- Customer service
- Medical terminology
- Organizational skills
- Forecasting
- Sales
- HIPAA
- Workforce management
- Content management systems
- Communication skills
- Analysis skills
- Administrative experience
- Medical office experience
- Time management
- Phone etiquette
- Clerical experience
- Data entry
- Typing
- Microsoft Outlook
- Retail sales
- Insurance verification
- EMR data entry
- Patient registration
- Attention to detail
- Effective communication
- Team collaboration
- Conflict resolution
- Staff training
- Confidentiality
- Assertiveness
- Proficient in [software]
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Appointment Screener
Bond Clinic
04.2025 - Current
Central Registration
Bond Clinic
04.2024 - Current
Member Specialist
Sam's Club
02.2023 - 02.2024
Workforce Management Analyst
ResultsCX
07.2019 - 05.2022
None -
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