Tamara Thompson
Charles Town,WV
Overview
2026
2026
years of professional experience
Work History
Public Affairs Coordinator Chapter Leader
Urban Life Training
2025 - Current
- Coordinates community engagement initiatives through local events and outreach partners.
- Assists in developing educational materials to promote community awareness, participation & partnerships
- Collaborates with local organizations to identify needs and enhance service delivery.
- Facilitate communication between community members and service providers for effective support.
- Attends training sessions to improve understanding of community issues and advocacy strategies.
- Engage volunteers in local projects, fostering a sense of unity within the community.
- Provide direct assistance to individuals experiencing barriers or challenges within the community.
- Collaborate with local organizations to identify needs and develop community-based programs and strategies.
- Assist in the development of strategic plans that aligned with community goals and objectives.
- Collaborates with policymakers, political leaders, business leaders, and community members for awareness, action, advocacy, & support.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Client Advocate & Intake Specialist
Shea Disability Litigation
2024 - 2025
- Facilitated client intake by collecting essential documents.
- Coordinated scheduling of initial client consultations to ensure efficient workflow.
- Maintained accurate client records for easy access and retrieval.
- Communicated effectively with clients to clarify needs and expectations during intake.
- Coordinated with local service providers for enhanced referral support
- Collaborated with local agencies to assist with offering supportive assistance and resources for clients
Service Quality Manager
American Exteriors & Masonry
2021 - 2023
- Collaborated with teams to identify areas for improvement in product quality.
- Managed client relations to maintain quality assurance.
- Participated in training sessions on quality assurance practices and tools.
- Helped maintain records of non-conformities and corrective actions taken.
- Engaged in problem-solving discussions to address quality-related issues effectively.
- Contributed to team efforts in developing a culture of continuous improvement in quality management.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
Medical Practice Manager
Eye Care Associates of Virginia
2001 - 2011
- Managed daily operations to ensure efficient practice workflows.
- Supported staff scheduling and resource allocation for optimal patient care.
- Developed familiarity with electronic health record systems for data entry and updates.
- Mastered patient engagement techniques to boost service quality and satisfaction.
- Streamlined processes by managing team communications.
- Organized patient appointments and follow-ups to maintain practice efficiency.
- Gained experience in compliance procedures to uphold healthcare regulations.
- Conducted inventory management by tracking supplies and ordering necessities.
- Managed daily practice operations to optimize practice efficiency.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice"s mission and values.
- Addressed and remedied all patient and team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 12 or more office personnel.
- Coordinated with physicians to optimize maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations maintaining up-to-date knowledge on industry standards and best practices.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed and implemented strategies to improve patient access, satisfaction and quality of care.
- Consulted with healthcare professionals on business decisions.
- Developed and implemented employee bonus structures to support staff engagement and productivity.
- Developed promotional materials that effectively highlighted the practice’s unique offerings.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Spearheaded initiatives aimed at improving community relations, including hosting events, health fairs, and seminars on relevant topics in healthcare management.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Enhanced team morale and reduced turnover rates by introducing employee recognition programs.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Optimized budget allocation, reducing unnecessary expenses without compromising on patient care.
Education
High School Diploma -
Herndon High School
Herndon, VACertificate of Technical Studies - Early Childhood Education & Development
Northern Virginia Community College
Annandale, VACertificate of Technical Studies - Early Childhood Health Safety And Nutrition
Northern Virginia Community College
Annandale, VACertificate of Technical Studies - Recovery Coach
Blue Ridge College
Martinsburg, WV2017
Skills
- Community outreach
- Persuasive negotiator
- Promotional campaigns
- Strategic management
- Relationship building expert
- Community relations
- PR strategy development
- Program leadership
- Strong written and verbal communication skills
Timeline
Public Affairs Coordinator Chapter Leader
Urban Life Training
2025 - Current
Client Advocate & Intake Specialist
Shea Disability Litigation
2024 - 2025
Service Quality Manager
American Exteriors & Masonry
2021 - 2023
Medical Practice Manager
Eye Care Associates of Virginia
2001 - 2011
High School Diploma -
Herndon High School
Certificate of Technical Studies - Early Childhood Education & Development
Northern Virginia Community College
Certificate of Technical Studies - Early Childhood Health Safety And Nutrition
Northern Virginia Community College
Certificate of Technical Studies - Recovery Coach
Blue Ridge College