Tamara Tidwell

• Cultivated warm relationships with regular customers.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Bussed and reset tables to keep dining room and work areas clean.
• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
• Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
• Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
• Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Increased sales significantly by upselling higher-end products to customers.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

• Serves customers/consumers by selling products and meeting customer needs
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work to call on existing or potential sales outlets and other trade factors
• Ensured suites are stocked with proper food, beverage, and product before and during event based on Aramark standards and suite holders' orders
• Maintained appearance and cleanliness of suite and food service areas during event
• Replenished food and beverage product during event upon guests' requests
• Maintained knowledge of menu items and all other offerings
• Provided an elevated level customer service, anticipating guests' needs
• Inventoried product at the end of each event
• Ensured security of company assets
• Used in-store system to locate inventory and place special orders for customers.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Built relationships with customers to encourage repeat business.

• Managed the readiness, health, and welfare of a team of twenty Soldiers.
• Ensured accountability, physical fitness, and handled administrative actions and counseling for the squad.
• Conducted training sessions on individual and collective tasks for squad members.
• Acted as a mentor, fostering the development of subordinates and incoming soldiers to meet company standards.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proved successful working within tight deadlines and a fast-paced environment.
• Resolved problems, improved operations and provided exceptional service.
• Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
• Oversaw administrative and logistic needs within the squad, providing support to the Platoon Sergeant on all platoon matters.
• Provided guidance and recommendations for awards, recognition, and disciplinary actions for squad members.
• Effectively managed discipline issues within the squad and prepared counseling forms as needed.
• Accountable for the maintenance, serviceability, and overall accountability of equipment valued at over $10,000,000.
• Organized and conducted annual Sexual Harassment Training for over 150 Soldiers within the unit.
• Maintained and updated jump logs for over 150 soldiers on a monthly basis.
• Directed physical fitness programs for the company and led training exercises to ensure unit readiness.
• Excellent communication skills, both verbal and written.
• Learned and adapted quickly to new technology and software applications.
• Paid attention to detail while completing assignments.
• Demonstrated leadership skills in managing projects from concept to completion.
• Worked flexible hours across night, weekend, and holiday shifts.
• Proven ability to develop and implement creative solutions to complex problems.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Took customer orders and capitalized on opportunities to sell special beverage and food options.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Closed out cash register and prepared cashier report at close of business.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Trained five new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Followed strict recipes and drink measurements to minimize product used.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Served high customer volumes during special events, nights, and weekends.
• Obtained cash bank and stocked service bar to prepare for operation.

• Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
• Assisted with design and implementation of various STRP benefits programs.
• Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
• Prevented delays and claim denials by correcting information prior to submission.
• Compiled department-specific reports to help senior managers identify trends and improve progress.
• Monitored and documented accounts receivable trends and account-specific profitability.
• Performed screening of applications, conducted interviews with consumers, and forwarded results to STRP manager
• Ensured consumers' records are up to date, in both paper and digital formats
• Ensured that all consumers are properly following guidelines for benefits
• Troubleshot any issues that arise between schools, tuition reimbursement, and STRP office
• Submitted regular reports to the financial office
• Helped minimize escalations by reaching out to clients in advance of expected problems.
• Performed Texas state and federal regulations compliance audits related to documentation and reporting.
• Functioned as a liaison in representing the STRP program and provided information on the program, its policies, benefits, and descriptions of school opportunities and accompanying compensation schedules.
• Billed and collected for claims submitted on clients' behalf with sales totaling $900,000.00.

• Dean's List Spring 2022
• Dean's List Fall 2022
• Dean's List Spring 2023
• Dean's List Fall 2023

• 3.75 GPA

The Basic Leader Course is a 22-academic-day, MOS immaterial course consisting of 169 academic hours. BLC is the first resident course of study in the Noncommissioned Officer Professional Development System (NCOPDS). It is a leadership course focusing on team and squad-level leadership fundamentals, critical thinking, training management, and unit readiness.