Overview
Work History
Education
References
Timeline
Generic

Tamara Toliver

Lithonia,GA

Overview

26
26
years of professional experience

Work History

Specimen Processing Supervisor

Quest Diagnostics
07.2018 - Current
  • Established a culture of continuous improvement within the department, encouraging staff to identify areas for potential enhancement.
  • Streamlined sample tracking system which led to more accurate recordkeeping.
  • Managed daily schedules and workloads, delegating tasks to appropriate personnel based on their expertise and availability.
  • Monitored employee performance, providing constructive feedback and addressing any performance-related issues promptly.
  • Reduced turnaround time for test results by optimizing workflow and prioritizing tasks effectively.
  • Developed and enforced standard operating procedures for the specimen processing department, ensuring consistent quality across all team members.
  • Assisted in recruiting efforts by interviewing candidates, ultimately building a strong team of skilled professionals dedicated to providing exceptional service.

Group Lead

Quest Diagnostics Inc
06.2016 - 07.2018
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Monitored team performance to identify productivity improvement opportunities.

Lab Assistant III

Quest Diagnostics Inc
06.2013 - 06.2016
  • Handle high priority accounts, resolve specimen issues, provide and maintain flexibility in work assignments.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.

Lab Assistant II

Quest Diagnostics Inc
06.2011 - 06.2013
  • Process complex specimens, resolve TIQ issues, and manage labeling and container issues.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.
  • Prepared specimens for testing and analysis.

Lab Assistant I

Quest Diagnostics Inc
06.2009 - 06.2011
  • Process specimens in electronic and manual stations, ensure accuracy and proper labeling.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.

Trainer

LabCorp
06.2008 - 04.2009
  • Train new employees on data entry and specimen processing.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.

Data Entry

LabCorp
06.2006 - 04.2009
  • Streamlined data entry processes for enhanced efficiency and productivity.
  • Reduced errors in data entry by meticulously updating patient demographic information as needed.
  • Streamlined data processing by implementing efficient workflows and optimizing data entry procedures.
  • Reduced data entry errors with thorough quality assurance measures and regular audits.

Lab Assistant (Accessioning)

LabCorp
06.2006 - 04.2009
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.
  • Prepared specimens for testing and analysis.

Medical Records Specialist

HealthPort
08.2004 - 08.2006
  • Managed billing and collections.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient records in compliance with security regulations.
  • Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.

Operations Processing Representative

Bank of America
07.2002 - 07.2004
  • Process transactions according to established procedures and prescribed processes
  • Improved data accuracy for client records through meticulous attention to detail and thorough verification processes.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the job role and company policies.
  • Streamlined processing procedures by implementing efficient workflow strategies and reducing turnaround time.

Partner Services (Inside Sales and Marketing)

OSI Systems, Inc.
05.2001 - 05.2002
  • Advertise products to hospitals and assist outside sales with marketing materials.
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Stayed informed on industry developments and market trends to gain competitive advantage.
  • Networked with other professionals and organizations to expand contacts and opportunities.

Clinical Data Coordinator

OSI Systems, Inc.
12.1998 - 05.2001
  • Collect and process data from hospitals for operational improvements.
  • Collaborated with medical teams to create uniform standards for clinical data reporting.
  • Ensured compliance with regulatory requirements through diligent maintenance of essential documentation.
  • Resolved data discrepancies through meticulous investigation and collaboration with relevant departments.

Receptionist

OSI Systems, Inc.
12.1998 - 05.1999
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered central telephone system and directed calls accordingly.

Education

Masters - Healthcare Administration

Capella University
Minneapolis, MN

Bachelor Of Science - Healthcare Administration Leadership

Capella University
Minneapolis, MN
05.2024

References

Available Upon Request

Timeline

Specimen Processing Supervisor

Quest Diagnostics
07.2018 - Current

Group Lead

Quest Diagnostics Inc
06.2016 - 07.2018

Lab Assistant III

Quest Diagnostics Inc
06.2013 - 06.2016

Lab Assistant II

Quest Diagnostics Inc
06.2011 - 06.2013

Lab Assistant I

Quest Diagnostics Inc
06.2009 - 06.2011

Trainer

LabCorp
06.2008 - 04.2009

Data Entry

LabCorp
06.2006 - 04.2009

Lab Assistant (Accessioning)

LabCorp
06.2006 - 04.2009

Medical Records Specialist

HealthPort
08.2004 - 08.2006

Operations Processing Representative

Bank of America
07.2002 - 07.2004

Partner Services (Inside Sales and Marketing)

OSI Systems, Inc.
05.2001 - 05.2002

Clinical Data Coordinator

OSI Systems, Inc.
12.1998 - 05.2001

Receptionist

OSI Systems, Inc.
12.1998 - 05.1999

Masters - Healthcare Administration

Capella University

Bachelor Of Science - Healthcare Administration Leadership

Capella University

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Tamara Toliver