Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Tomardy

RioRancho

Summary

Well trained and experienced customer service/sales specialist with a successful track record of meeting and exceeding expectations in a fast-paced, team environment. Proficient in identifying core issues and providing solutions in a challenging and multi-faceted position for over 11 years with Bank of America service center. Left Bank of America to take care of my 3 grandchildren where I honed my conflict resolution and multi-tasking skills and now ready to re-enter the workforce as a full time employee.

Overview

34
34
years of professional experience

Work History

CNA

Self-employeed
06.2022 - 08.2023

I assisted my private client with her daily needs;

  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Promoted good oral and personal hygiene by aiding patient with shaving, bathing, and teeth brushing

CNA

HOMEINSTEAD
01.2020 - 05.2022

I've assisted several different clients.

Clients; everything from Arthritis to Parkinson's topped off w\Dementia

  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

Rust Medical Volunteer

Presbyterian Rust Medical Center
03.2019 - Current

Provides information to callers and direct them to proper patient rooms, clinics or various departments. Receive, greet and give verbal directions to visitors so as to get them to appropriate person or office. Assist patients or family into the hospital, by walking or by wheelchair.

Customer Service Representative

Bank Of America Corp
06.1999 - 10.2011

Inbound/Outbound Customer Service Representative

Specialized in customer complaint resolution 

Met or exceeded quota for cold sales, up-selling and new account creation

Handled complex tasks such as identifying customer account issues while on the phone with customer

Managed confidential information

Business Owner/Operator, Chimney Sweep

Straight-Up Chimney Sweeps
02.1990 - 10.1999

Created and executed business concepts

Managed day to day operations including new business development, marketing, book keeping and customer relations for a successful Chimney Sweep company

Education

High School Diploma - undefined

Antelope Valley High School
Lancaster, CA
1981

Skills

    Account Management

    Interactive probing and listening

    Quick learner and anxious to grow

    Excellent communication skills

    Creative problem solver

    Customer satisfaction driven

Timeline

CNA

Self-employeed
06.2022 - 08.2023

CNA

HOMEINSTEAD
01.2020 - 05.2022

Rust Medical Volunteer

Presbyterian Rust Medical Center
03.2019 - Current

Customer Service Representative

Bank Of America Corp
06.1999 - 10.2011

Business Owner/Operator, Chimney Sweep

Straight-Up Chimney Sweeps
02.1990 - 10.1999

High School Diploma - undefined

Antelope Valley High School
Tamara Tomardy