Well trained and experienced customer service/sales specialist with a successful track record of meeting and exceeding expectations in a fast-paced, team environment. Proficient in identifying core issues and providing solutions in a challenging and multi-faceted position for over 11 years with Bank of America service center. Left Bank of America to take care of my 3 grandchildren where I honed my conflict resolution and multi-tasking skills and now ready to re-enter the workforce as a full time employee.
I assisted my private client with her daily needs;
I've assisted several different clients.
Clients; everything from Arthritis to Parkinson's topped off w\Dementia
Provides information to callers and direct them to proper patient rooms, clinics or various departments. Receive, greet and give verbal directions to visitors so as to get them to appropriate person or office. Assist patients or family into the hospital, by walking or by wheelchair.
Inbound/Outbound Customer Service Representative
Specialized in customer complaint resolution
Met or exceeded quota for cold sales, up-selling and new account creation
Handled complex tasks such as identifying customer account issues while on the phone with customer
Managed confidential information
Created and executed business concepts
Managed day to day operations including new business development, marketing, book keeping and customer relations for a successful Chimney Sweep company
Account Management
Interactive probing and listening
Quick learner and anxious to grow
Excellent communication skills
Creative problem solver
Customer satisfaction driven