Tamara Treleven
Richardson,TX
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands. Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Regency Centers
Mesquite, TX
09.2022 - 03.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
Assistant Manager
Amazon
05.2020 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Cashier/Customer Service Representative
Sharks Fish & Chicken
02.2017 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Steer Town Academy
St Ann Jamaica06-2015
Skills
- Credit and Collections
- Accounts Payable and Accounts Receivable
- Time Management
- Account Management
- Billing Procedures
- Collections Regulatory Guidelines
- Scripted Conversations
- Billing and Collections Best Practices
- Repayment Plan Structuring
- Repayment Negotiations
- Collections Process Improvement
- Payment Acceptance
- Organizational Skills
- computer skill microsoft and outlook
- Data Entry
- Appointment Scheduling
- Customer Service
- Problem Resolution
- Call Documentation
- Inbound and Outbound Calling
- Stock management
Timeline
Customer Care Representative
Regency Centers
09.2022 - 03.2024
Assistant Manager
Amazon
05.2020 - 06.2021
Cashier/Customer Service Representative
Sharks Fish & Chicken
02.2017 - 03.2020
High School Diploma -
Steer Town Academy
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