Tamara Truelove
Detroit,MI
Summary
Detail-oriented Housekeeper with 15 years of experience in maintaining cleanliness in hotel and commercial environments. Expertise in cleaning efficiency, inventory management, and team coordination to enhance guest satisfaction. Committed to prompt response to guest needs and effective collaboration with front desk staff while pursuing an Associate's degree in Medical Billing & Coding.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Janitorial
DM BURR GROUP
Redford, US
08.2024 - 06.2026
- Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies, improving hygiene compliance
- Executed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting, to uphold facility standards
- Coordinated with team members on cleaning schedules, enhancing efficiency and ensuring timely task completion
- Oversaw waste disposal in accordance with company policies, ensuring a safe and organized environment
- Maintained inventory of cleaning supplies and equipment, promptly reporting shortages or malfunctions to minimize downtime
Housekeeper
Holiday Inn
Livonia, US
09.2021 - 11.2024
- Maintained cleanliness and tidiness of assigned rooms, creating a comfortable and welcoming environment for guests
- Executed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens to uphold high standards
- Implemented efficient cleaning techniques to complete tasks ahead of schedule while maintaining quality results
- Restocked room supplies such as toiletries, towels, and linens, contributing to enhanced guest satisfaction
- Stocked and replenished room supplies including toiletries, towels, and linens, enhancing guest satisfaction
- Collaborated with the front desk team to prioritize room assignments, accommodating guest preferences and special requests
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues to ensure positive experiences
- Followed established safety procedures when handling cleaning chemicals and equipment, maintaining a safe working environment
Housekeeper
Courtyard by Marriott
Farmington Hills, Michigan
05.2019 - 10.2021
- Cleaned and sanitized guest rooms following established hotel standards.
- Maintained cleanliness of public areas, including lobbies and restrooms.
- Replenished supplies and amenities in all assigned areas daily.
Housekeeper
Comfort Inn & Suites
Plymouth, MI
01.2014 - 03.2019
- Cleaned and sanitized guest rooms following established hotel standards.
- Replenished supplies and amenities in all assigned areas daily.
- Maintained cleanliness of public areas, including lobbies and restrooms.
- Assisted with laundry operations, ensuring timely service for guest needs.
- Reported maintenance issues to ensure prompt resolution for guest comfort.
- Trained new staff on housekeeping procedures and safety protocols.
Education
Associate's degree - Medical Billing & Coding
DeVry University
Naperville, ILSkills
- Janitorial experience
- Facility management tools
- Sanitizing surfaces
- Floor cleaning techniques
- Disinfection techniques
- Manual handling
- Waste removal
- Sanitation
- Cleaning procedure documentation
- Facility maintenance
- Inventory management
- Supply inventory management
- Time organization
- Team coordination
- Team leadership
- Supervision
- Clerical experience
- Communication skills
- Customer service
- Client relations
- Guest relations
- Customer relations
- Customer feedback collection
- Service excellence
- Hospitality management
- Hotel housekeeping experience
- House cleaning assistance
- Residential housekeeping
- Office cleaning
- Janitorial experience
- Floor mopping
- Vacuum operation
- Carpet cleaning
- Laundry
- Linen replacement
- Trash removal
- Windows
- Outdoor work
- Mobile devices
- Technical knowledge
- Analysis skills
- Basic math
- Typing
- Data entry
- Facility management tools
- Process improvement
- Time organization
- Ability to follow instructions
- Attention to detail
- Work ethic
- Self-direction
- Teamwork
- Employee relations
- Stakeholder relationship building
- Phone communication
- Phone interaction
- Live chat support
- Call center operations
- Supervision
- Team training sessions
- Organizational methods
- Heavy lifting techniques
- Windows
- Industrial equipment
- Recycling
- Floor scrubbing
- Facility maintenance
- Home housekeeping
- Manufacturing facilities cleaning
- Hotel room supply stocking
- Inventory stocking
- Dispatching
- Grammar knowledge
- ICD-10 coding
- ICD-9 coding
- Communication skills
- Teamwork
- Home housekeeping
- Facilities management
- Team leadership
- Supply inventory management
- Administrative tasks
- Self-direction
- Hotel housekeeping experience
- Computer operation
- Floor mopping
- Manufacturing facilities cleaning
- Trash removal
- Organizational methods
- Customer feedback collection
- Service excellence
- Cleaning
- Office cleaning
Certification
Medical Coding Certification
Languages
English
Personal Information
English
Timeline
Janitorial
DM BURR GROUP
08.2024 - 06.2026
Housekeeper
Holiday Inn
09.2021 - 11.2024
Housekeeper
Courtyard by Marriott
05.2019 - 10.2021
Housekeeper
Comfort Inn & Suites
01.2014 - 03.2019
Associate's degree - Medical Billing & Coding
DeVry University