Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Trujillo

CHEYENNE,WY

Summary

Experienced Track Coordinator of 4 years with over 14 years of timekeeping, accounts payable and procurement experience in oil industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Personable Office Administrator with 25 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. High-energy [Job Title] with proven leadership, critical thinking and project management abilities gained during 15 year administrative career. Experienced in managing clerical requirements of all office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.

Overview

23
23
years of professional experience

Work History

Office Administrator

Nextran Truck Center
06.2020 - Current
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.

Track Administrator/Coordinator

Hollyfrontier Corp.
01.2017 - 05.2020
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
  • Prepared monthly, quarterly and annual accrual reports along with safety OSHA reports and many more upon request by collecting and analyzing customer information.
  • Worked closely with others to accomplish timely invoicing and accounts payables.
  • Coordinated 1-2 training classes per year and as new approvers and/or contractors start work by reserving conference rooms and sending electronic meeting invitations to participants.
  • Prepared detailed documents and reports in adherence administrative processes.

Accounts Payable Specialist

Hollyfrontier Corp.
01.2007 - 05.2020
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Investigated daily variances uncovered with Track and EMPAC reports and corrected errors to resolve discrepancies.
  • Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
  • Used TRACK to accurately manage over 25 accounts worth an estimated $115 million.
  • Reconciled company bank, credit card and expense accounts every month, investigating and resolving discrepancies to keep accounts audit-ready.
  • Reorganized accounts payable processes, decreasing supplier payment delays from 65 to 125 days.

Contractor Timekeeping Coordinator

Hollyfrontier Corp.
01.2007 - 05.2020
  • Independently maintained 100% accuracy in transferring correct data from Track system into the EMPAC system.
  • Verified timekeeping records and handled any discrepancies with contractors.
  • Achieved $385k in savings by implementing review process for over billing, incorrect billing and other findings.
  • Evaluated source documents to locate information needed for each data entry field.
  • Monitored database updates and verified for correctness.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Managed large data projects, including workflow scheduling, data entry and accuracy verification.
  • Completed data entry tasks with accuracy and efficiency.
  • Produced monthly cost reports using advanced Excel spreadsheet functions.

Wildland Firefighter

New Mexico State Forestry
02.2001 - 03.2005
  • Established water supplies, connected hoses, and directed water onto fires.
  • Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
  • Cut and cleared brush, as well as dug trenches to create fire lines using axes, chainsaws or shovels.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Participated in 1st Responders and wildland fire exercises and in-class training to improve safety and fire suppression knowledge.
  • Performed variety of fire suppression training activities at controlled fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders and using pike poles, smoke ejectors, and forcible entry tools.

Education

Some College (No Degree) - Business Management

Luna Community College
Las Vegas, NM

Skills

  • Monitoring track list
  • Manufacturing process tracking
  • Legislative tracking techniques
  • Cost tracking
  • Microsoft Office proficiency
  • Data Management
  • Customer Relations
  • Good communication skills
  • Excellent written and oral communication
  • Administrative support
  • Creative problem solving
  • Technical Support
  • Relationship development
  • Group and individual instruction
  • Application support
  • Problem resolution
  • MS Office
  • Travel Coordination
  • Document Management
  • Office Supply Management
  • Telephone reception

Timeline

Office Administrator

Nextran Truck Center
06.2020 - Current

Track Administrator/Coordinator

Hollyfrontier Corp.
01.2017 - 05.2020

Accounts Payable Specialist

Hollyfrontier Corp.
01.2007 - 05.2020

Contractor Timekeeping Coordinator

Hollyfrontier Corp.
01.2007 - 05.2020

Wildland Firefighter

New Mexico State Forestry
02.2001 - 03.2005

Some College (No Degree) - Business Management

Luna Community College

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Tamara Trujillo