Tamara Tsao
Los Angeles,CA
Summary
Motivated professional with extensive experience in product management, offering years of success in product roadmap development, market research, and data analysis. Highly skilled in identifying opportunities to maximize customer satisfaction. Thrives in a team environment with cross-functional roles and is comfortable working in fast-paced and deadline-driven environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Manager II
Robert Half
01.2022 - Current
- Spearhead the revamp of the SMS interface within Salesforce Front Office
- Communicate effectively with team members to deliver updates on project milestones and deadlines.
- Document requirements and specifications, and approved user stories.
- Develop product documentation to communicate upcoming features and products to internal cross-functional teams.
- Thrives in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Collaborates with business, marketing, and support teams to launch products on time and within budget.
- Reviews customer feedback, and new opportunities to drive business strategy at weekly planning sessions.
- Maintains positive vendor relations to build strong partnerships.
- Coordinates project planning and execution with team members and team leads.
- Prioritizes roadmap in order to achieve product goals and metrics.
- Manages product demonstrations and testimonials for performance evaluation.
- Coordinates design meetings and decisions with internal departments and teams.
- Reviews new opportunities to drive business strategy at planning sessions.
- Analyzes metrics to measure product performance.
- Monitors market trends and competitor performance to update strategies.
- Sets goals and formalized procedures to maximize team performance and keep project on-task.
- Establishes criteria for each milestone within product roadmap as means to measure developmental progress.
- Conducts market research to identify new opportunities and target markets.
- Coordinates with design and media teams to develop high-quality creative assets.
Digital Product Manager
First Entertainment CU
05.2017 - 01.2022
- Strategically prioritized department projects that had the greatest positive impact on the organization's KPIs
- Advocated for customer experience improvements to drive wider user adoption.
- Defined solution requirements to convert strategic ideas into actionable workflows
- Applied customer-first strategy to product development and marketing materials.
- Authored product performance reports, incorporating usership data and customer satisfaction scores.
- Conducted market research to identify new opportunities and target markets.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Devised content strategy to effectively engage target audiences.
- Coordinated with design and media teams to develop high-quality creative assets.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Analyzed and reported on KPIs to validate and demonstrate success of new feature launches.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
Account Manager
Deluxe Media Services/AdStream
04.2012 - 05.2017
- Onboarded new clients by creating SOPs and tailored workflows to each clients' needs
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed and implemented strategies to increase client retention.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
Education
Bachelor of Arts - Sociology/Communications
University of California, Riverside
08.2011
Skills
- Scrum Framework
- Prioritization and Execution
- Interpersonal Communication
- Product Roadmaps
- Product Lifecycle Management
- Teamwork and Collaboration
- Agile Software Development
- Iterative Development
- Stakeholder Relations
Accomplishments
- Collaborated with a team of 7 in the development of SMS.
- Led the complete makeover for the SMS UI in Salesforce.
- Launched communication journeys for a new feature in the staffing industry with a new naming convention.
- Led a platform conversion for a financial institution.
- Rebuilt consumer loan applications from the legacy version to an updated version.
References
Available Upon Request
Certification
- Certified Six Sigma Project Management Professional
Timeline
Product Manager II
Robert Half
01.2022 - Current
Digital Product Manager
First Entertainment CU
05.2017 - 01.2022
Account Manager
Deluxe Media Services/AdStream
04.2012 - 05.2017
Bachelor of Arts - Sociology/Communications
University of California, Riverside
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