Tamara Tsao
Los Angeles
Summary
Results-oriented Product Manager specializing in user experience, project management, and data analytics. Demonstrated success in driving product development and increasing customer satisfaction within the entertainment industry and financial services. Currently overseeing communication strategies for a recruiting agency, and optimizing web platforms for candidate and client interactions.
Overview
14
14
years of professional experience
Work History
Product Manager
Robert Half
San Ramon
01.2022 - Current
- Leads product development meetings to align team goals and project timelines, using Agile methodologies.
- Collaborates with cross-functional teams to gather user requirements and feedback (Engineering, Design, Marketing, Legal).
- Analyzes market trends to inform product strategy and positioning decisions.
- Manages product roadmaps and prioritized features based on stakeholder input.
- Designs user experience flows to enhance customer engagement and satisfaction, measured by NPS scores and social media sentiments.
- Develops training materials for team members on new product features and updates.
- Presents product updates to stakeholders, ensuring clear communication of progress.
- Develops product roadmaps to help guide the development of new products, driven by feedback and market competition.
- Collaborates with stakeholders to define product requirements and user stories.
- Works closely with engineering teams to ensure feature specifications are understood and implemented correctly.
- Leads project planning sessions to map out timelines for feature releases.
Digital Product Manager
First Entertainment Credit Union
Los Angeles
05.2017 - 01.2022
- Collaborated with cross-functional teams to define product vision and roadmap.
- Prioritized product features based on user feedback and market research insights.
- Managed product development lifecycle from concept through launch and iteration.
- Conducted user testing sessions to gather feedback for continuous improvement.
- Analyzed competitor products to inform strategic positioning and feature sets.
- Facilitated meetings to align stakeholders on project goals and timelines.
- Created product documentation to support training and onboarding processes.
- Monitored KPIs such as conversion rates, user engagement metrics, usage patterns to measure success of digital products.
- Documented processes related to product development and maintenance activities.
- Coordinated with external vendors providing services related to product development initiatives.
- Worked closely with marketing teams on campaigns that promote newly released products or features.
Account Manager
Deluxe Media Service
Burbank
04.2012 - 04.2017
- Managed client accounts and developed strong relationships with key stakeholders.
- Collaborated with cross-functional teams to deliver comprehensive media solutions.
- Oversaw project timelines and ensured adherence to client specifications and requirements.
- Coordinated communication between clients and internal teams for efficient service delivery.
- Analyzed client feedback to refine account strategies and improve customer satisfaction.
- Facilitated regular meetings with clients to discuss project updates and expectations.
- Resolved client issues promptly, maintaining a high level of service quality.
Education
Bachelor of Arts - Sociology
University of California
Riverside08-2011
Skills
- Product strategy
- User experience design
- Agile methodologies
- Data analysis
- Market research
- Stakeholder management
- Cross-functional collaboration
- Training development
- Communication skills
- Time management
- Product backlog management
- Design thinking
Timeline
Product Manager
Robert Half
01.2022 - Current
Digital Product Manager
First Entertainment Credit Union
05.2017 - 01.2022
Account Manager
Deluxe Media Service
04.2012 - 04.2017
Bachelor of Arts - Sociology
University of California