Summary
Overview
Work History
Education
Skills
Timeline
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Tamara May

Summary

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Outgoing and resourceful, bringing strong background in business management and strategic planning. Driven Oral Surgery Assistant skilled in building great relationships with office staff, doctors and patients through active listening, issue resolution and decision-making talents. Offering strong background in patient education. Compassionate professional known for delivering kind and respectful patient care.

Overview

17
17
years of professional experience

Work History

Twisted Cactus Embroidery and Pro Printing

Self
07.2019 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Dental Office Manager

Affordable Dentures & Implants
08.2013 - 07.2019
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
  • Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.

Oral and Maxillofacial Surgery Assistant

Austin Oral Surgery
11.2010 - 07.2013
  • Strengthened surgical team performance through active participation in ongoing quality improvement initiatives, such as debriefings, case reviews, and skills training sessions.
  • Ensured accurate documentation of surgeries by diligently recording all relevant information in patient records.
  • Increased efficiency in the operating room by maintaining inventory levels and ensuring timely replenishment of supplies.
  • Improved surgical outcomes by anticipating surgeon needs and providing prompt assistance during operations.
  • Assisted surgeons in complex procedures, utilizing advanced knowledge of anatomy and precise hand-eye coordination.
  • Streamlined operating room processes with effective communication among the entire surgical team.
  • Promoted optimal healing after surgery through careful wound dressing changes, suture removals, and proper follow-up care instructions for patients.
  • Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
  • Worked with vendors for speedy procurement of services and equipment.
  • Maintained records to document patient medical history and surgical procedure notes.

Oral Surgery Assistant

Central Texas Oral Surgery
11.2007 - 11.2010
  • Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
  • Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
  • Demonstrated commitment to ongoing learning about new procedures and technologies, staying current with advancements in the field of Oral Surgery.
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
  • Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.

Education

No Degree - Dental Assisting

Austin School of Dental Assisting
Austin, TX
03.2010

Skills

  • Small business operations
  • Verbal and written communication
  • Dental software proficiency
  • Treatment Planning
  • Schedule management
  • WinOms, Lyteck Medical Software
  • Dental office management
  • Project estimating
  • Staff management
  • Marketing
  • IV sedation monitoring
  • Office organization
  • Operating room etiquette
  • Critical thinking
  • Setting up and operating equipment

Timeline

Twisted Cactus Embroidery and Pro Printing

Self
07.2019 - Current

Dental Office Manager

Affordable Dentures & Implants
08.2013 - 07.2019

Oral and Maxillofacial Surgery Assistant

Austin Oral Surgery
11.2010 - 07.2013

Oral Surgery Assistant

Central Texas Oral Surgery
11.2007 - 11.2010

No Degree - Dental Assisting

Austin School of Dental Assisting

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Tamara May