TAMARA THORSON
KIMBERLY,WI
Summary
Accomplished in enhancing customer experiences at Concentrix, I excel in complaint handling and effective communication, demonstrating a proven track record of resolving complex issues. Skilled in both team collaboration and customer engagement, I consistently achieve resolution success rates above industry standards, ensuring customer satisfaction and loyalty.
Working through email to ensure adequate resolution.
Never rushing through cases to ensure accuracy of issue is resolved.
Overview
10
10
years of professional experience
Work History
Sales Associate
Rogans Shoes
10.2014 - 03.2021
Customer Service Representative
West Corporation
01.2016 - 07.2018
Customer Service
Concentrix
01.2021 - Current
Education
Kimberly Highschool
Kimberly, WI06.2015
Skills
- Complaint Handling
- Social Media
- Team Collaboration
- Call center experience
- Shipment Tracking
- Online chat and email
- Live chat support
- Documentation and notes
- Customer Service
- Problem-Solving
- Problem-solving skills
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Customer service excellence
- Understanding Customer Needs
- Effective Communication
- Customer Data Confidentiality
- Order Fulfillment
- Sales and Upselling
- Resourcefulness
- Issue and Complaint Resolution
- Information Gathering
- Conflict Resolution
- Stress Tolerance
- Problem Resolution
- Decision-Making
- Active Listening
- Calm Under Pressure
- Queue management
- Returns processing
- Customer Needs Assessment
- Customer Engagement
Timeline
Customer Service
Concentrix
01.2021 - Current
Customer Service Representative
West Corporation
01.2016 - 07.2018
Sales Associate
Rogans Shoes
10.2014 - 03.2021
Kimberly Highschool
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