Tamara Vasquez

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Resolved concerns with products or services to help with retention and drive sales.
• Educated customers on company systems, form completion and access to services.
• Manage up to 50 Customer Accounts on average daily.
• Demonstrated respect, friendliness and willingness to help wherever needed

Current Positions within the company:

• Account Manager for Cox Communications
• Customer Care Specialist for Experian
• Tele-communicator for Comcast

• Unloaded and stacked materials by raising and lowering lifting devices.
• Unloaded materials and goods at designated locations for best project availability.
• Transported goods between warehouse locations according to shipment and storage needs.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

• Answered questions about store policies and addressed customer concerns.
• Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.