Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Velasco

1720 Crossing Court , Sparks

Summary

  • Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

26
26
years of professional experience

Work History

Server

Viejas Casino
08.2022 - 02.2025
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Server

Western Village Inn & Casino
08.2021 - 08.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Viejas Casino
10.2020 - 07.2021
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Organized and replenished supplies at food stations to optimize team performance.

Server

San Diego Chicken Pie Shop
10.2019 - 03.2020
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Operated POS terminals to input orders, split bills and calculate totals
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal

Cashier Sales Associate

Bev Mo
09.2018 - 10.2019
  • Welcomed and greeted customers and offered friendly, knowledgeable assistance
  • Performed sales transactions in a timely fashion
  • Ensured compliance with company service standards and inventory and cash control procedures
  • Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts

Beer Tender

Riverwalk Gill
06.2018 - 07.2021
  • Reviewed identification in adherence with state and federal laws for serving alcohol
  • Followed alcohol awareness procedures for prevention of intoxicated guests
  • Maintained an accurate cash drawer of $150.00 or more per shift
  • Maintained inventory and ordered new supplies when needed
  • Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory
  • Maintained accurate department signage and pricing

Server

IHOP
08.2015 - 01.2020
  • Consistently provided professional, friendly and engaging service
  • Skillfully promoted items on beverage lists and restaurant specials
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff

Administrative Assistant

SCNA Insurance Services Inc / Miramar Memorial Services
10.2014 - 02.2016
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Helped distribute employee notices and mail around the office.

Manager / Server

Tyler's Taste Of Texas
08.2005 - 03.2014
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Consistently provided professional, friendly and engaging service.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.

Head Cashier

Home Depot
11.2003 - 05.2005
  • Oversee cash transactions, cash reconciliations.
  • Trained staff on operating procedures and company services.
  • Solved unresolved customer issues.
  • Assist in stores shrink awareness programs and provide corrective actions.
  • Maintain the checkout area clean,safe and organized.
  • Ensure customer transactions are processed promptly and accurately.
  • Ensure that merchandise are displayed stocked and labeled.

Assistant Manager

Loaf N Jug
03.1999 - 05.2005
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Managed work flow to exceed quality service goals.
  • Counted cash drawers and made bank deposits.
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Conducted store inventories once per quarter.
  • Generated repeat business through exceptional customer service.

Education

GED -

San Diego City College
San Diego, CA
1992

Skills

  • Exceptional interpersonal communication
  • Effective leader
  • Staff training/development
  • Employee scheduling
  • Efficient multi-tasker
  • Conflict resolution
  • Customer service-oriented
  • Organized
  • Deadline-oriented
  • Organized and efficient server
  • Committed team player
  • Quick problem solver
  • Strong client-interaction skills
  • Weekend availability
  • Willing to work late hours
  • Able to keep a clean and sanitary work station
  • Excellent multi-tasker

Timeline

Server

Viejas Casino
08.2022 - 02.2025

Server

Western Village Inn & Casino
08.2021 - 08.2022

Server

Viejas Casino
10.2020 - 07.2021

Server

San Diego Chicken Pie Shop
10.2019 - 03.2020

Cashier Sales Associate

Bev Mo
09.2018 - 10.2019

Beer Tender

Riverwalk Gill
06.2018 - 07.2021

Server

IHOP
08.2015 - 01.2020

Administrative Assistant

SCNA Insurance Services Inc / Miramar Memorial Services
10.2014 - 02.2016

Manager / Server

Tyler's Taste Of Texas
08.2005 - 03.2014

Head Cashier

Home Depot
11.2003 - 05.2005

Assistant Manager

Loaf N Jug
03.1999 - 05.2005

GED -

San Diego City College

Similar Profiles

CREATE PROFILE
Tamara Velasco