Tamara Velasco
1720 Crossing Court , Sparks
Summary
- Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
26
26
years of professional experience
Work History
Server
Viejas Casino
5000 Willows Road Alpine , CA 91901
08.2022 - 02.2025
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Server
Western Village Inn & Casino
815 Nichols Blvd, Sparks, NV 89434
08.2021 - 08.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Viejas Casino
5000 Willows Road Alpine, CA 91901
10.2020 - 07.2021
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Organized and replenished supplies at food stations to optimize team performance.
Server
San Diego Chicken Pie Shop
2633 El Cajon Blvd, San Diego,CA 92104
10.2019 - 03.2020
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Operated POS terminals to input orders, split bills and calculate totals
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
Cashier Sales Associate
Bev Mo
9755 Misson Gorge Rd., Santee,CA 92071
09.2018 - 10.2019
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Performed sales transactions in a timely fashion
- Ensured compliance with company service standards and inventory and cash control procedures
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
Beer Tender
Riverwalk Gill
550 Center Dr., Santee,CA 92071
06.2018 - 07.2021
- Reviewed identification in adherence with state and federal laws for serving alcohol
- Followed alcohol awareness procedures for prevention of intoxicated guests
- Maintained an accurate cash drawer of $150.00 or more per shift
- Maintained inventory and ordered new supplies when needed
- Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory
- Maintained accurate department signage and pricing
Server
IHOP
9449 Kearny Mesa Rd., San Diego,CA 92126
08.2015 - 01.2020
- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
Administrative Assistant
SCNA Insurance Services Inc / Miramar Memorial Services
10.2014 - 02.2016
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Helped distribute employee notices and mail around the office.
Manager / Server
Tyler's Taste Of Texas
576 North Second St. El Cajon, CA 92040
08.2005 - 03.2014
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Consistently provided professional, friendly and engaging service.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables according to type of event and service standards.
Head Cashier
Home Depot
11.2003 - 05.2005
- Oversee cash transactions, cash reconciliations.
- Trained staff on operating procedures and company services.
- Solved unresolved customer issues.
- Assist in stores shrink awareness programs and provide corrective actions.
- Maintain the checkout area clean,safe and organized.
- Ensure customer transactions are processed promptly and accurately.
- Ensure that merchandise are displayed stocked and labeled.
Assistant Manager
Loaf N Jug
03.1999 - 05.2005
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Managed work flow to exceed quality service goals.
- Counted cash drawers and made bank deposits.
- Interviewed job candidates and made staffing decisions.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Conducted store inventories once per quarter.
- Generated repeat business through exceptional customer service.
Education
GED -
San Diego City College
San Diego, CA1992
Skills
- Exceptional interpersonal communication
- Effective leader
- Staff training/development
- Employee scheduling
- Efficient multi-tasker
- Conflict resolution
- Customer service-oriented
- Organized
- Deadline-oriented
- Organized and efficient server
- Committed team player
- Quick problem solver
- Strong client-interaction skills
- Weekend availability
- Willing to work late hours
- Able to keep a clean and sanitary work station
- Excellent multi-tasker
Timeline
Server
Viejas Casino
08.2022 - 02.2025
Server
Western Village Inn & Casino
08.2021 - 08.2022
Server
Viejas Casino
10.2020 - 07.2021
Server
San Diego Chicken Pie Shop
10.2019 - 03.2020
Cashier Sales Associate
Bev Mo
09.2018 - 10.2019
Beer Tender
Riverwalk Gill
06.2018 - 07.2021
Server
IHOP
08.2015 - 01.2020
Administrative Assistant
SCNA Insurance Services Inc / Miramar Memorial Services
10.2014 - 02.2016
Manager / Server
Tyler's Taste Of Texas
08.2005 - 03.2014
Head Cashier
Home Depot
11.2003 - 05.2005
Assistant Manager
Loaf N Jug
03.1999 - 05.2005
GED -
San Diego City College