TAMARA VICTORIA GLASS
Brooklyn
Summary
Patient-oriented biller with strong adaptability to change. Successfully manages billing processes, ensuring accurate and timely claim submission. Detail-oriented professional with a proven track record of resolving billing discrepancies and maximizing revenue. Committed to delivering exceptional customer service and fostering positive relationships with patients and insurance providers. Also possesses pharmacy technician knowledge, including expertise in medications.
Overview
10
10
years of professional experience
Work History
Data Entry Coordinator
New York Blood Center
02.2025 - 03.2025
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
- Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
- Optimized data storage by categorizing records according to established procedures and guidelines.
- Enhanced data accuracy by meticulously reviewing and verifying entered information.
- Performed regular audits of entered data, identifying discrepancies and rectifying errors promptly.
- Assisted in the implementation of a new database system, resulting in streamlined workflows and increased accuracy.
- Reviewed, corrected, deleted, and re-entered data to eliminate duplication of data and maintain data integrity.
- Audited production reports, tracking data entry and processing errors.
Patient Financial Coordinator/ Claim’s Specialist
CCRM Fertility
01.2024 - 11.2024
- Collected and verified information from insurance firms.
- Processed and managed insurance claims.
- Processed payments accurately and promptly.
- Processed and issued receipts efficiently.
- ICD- 10
- Billing
- Reviewed, evaluated, and resolved policyholder claims.
- Athena One
- Microsoft Office
- Authored and dispatched email correspondences.
- Provided patients with details on each cycle's expense.
- Conducted thorough reviews of physician notes.
- Managed and resolved refund requests promptly.
- Use a portal by the name of Salve to communicate with patients
- Prepared introductory correspondence.
- Use EMR System
- Careplans
- Review and handle prior authorizations & medication authorization
- Provide out of network forms
- Mail and fax over claim information, and medical records to insurance
- Progyny
- Maven
- Liaised with external financial institutions for funding opportunities.
- Have meetings with the Doctor’s to review financial clearance of patients
- A track list is provided to be filled out with patient’s information and prior authorization outcome
- Review Explanation of Benefits
- Provide Super bills and Itemized Receipts with CPT & Diagnostic codes
- Prioritized scanning and uploading of primary, secondary, and tertiary insurances.
- Epic system
- Microsoft Excel & Word
- Outlook
- Managed preauthorization results.
- Speak with patients individually regarding any insurance or financial assistance
- Telehealth
- Coordinated with Labcorp and Quest Diagnostics to ensure accurate ICD-10 information for lab transmissions.
Call Center Rep Level 1
NYCERS
01.2023 - 01.2024
- Answering up to about 60-70 phone calls
- Review Service, Loan eligibility/availability
- Giving information based on issues being Retirement Eligibility
- Review advised Documentation
- Web info
- Sending emails and responding back to emails in a timely manner
- Calling back clients/Voicemails
- Managing /Protecting client's personal information
- Printing and mailing documents
- Microsoft Word, Excel, Teams
- Send cases / Follow up on cases
Pharmacy Technician
The Schwarzman Animal Medical Center
04.2022 - 02.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Process prescriptions with Chewy
Pharmacy Technician/Floater
CVS Pharmacy
03.2021 - 02.2023
- Customer Satisfaction
- Billing and invoicing
- Verbal and writing communication
- Peer relationships
- Safety Protocols
- Computer skills
- Data management
- Communication
- Drug inventory control
- Insurance Verification
- Problem-solving skills
- Insurance billing
- Customer service
- Supporting pharmacy operations
- Labeling prescriptions
- Pharmacy operations
- Inventory
- Insurance
- Answering Phone Calls
- Processing Prescriptions
- Filing Prescription, Word
- Faxing
- Cleaning/Maintenance of Store
- Go to different stores
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Transmitted claims to insurance companies for payment and reconciled EOBs
- Transmitted daily bulk orders to maintain inventory levels
- Prepared prescription transfers to other pharmacies
- Used 8-point check system to verify labeled prescriptions
- Maintained clean and organized pharmacy shelving and work areas
- Prepared prescription labels, promoting accuracy in medication administration and dosing
- Received, reviewed, dispensed and labeled over 120 prescriptions daily
- Educated patients on prescription instructions and answered questions regarding drug side effects
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
Clerk, Technology Operator
Brooklyn Public Library
10.2021 - 05.2022
- Shelving Books
- Microsoft Office
- Payroll
- Customer Service
- Maintenance Organization
- Process holds
- Process Library card applications
- Help Customers Check in /check out of library materials
- Process Mail
- Validate Library Materials
- Documented and routed business correspondence to manage office paperwork
- Observed deadlines, enabling timely completion of tasks
- Followed confidentiality rules to preserve data quality and reduce potential information compromise
- Filed documents according to alphanumeric system to promote ease of use and optimal team productivity
- Organized computer-based information to minimize errors
- Copied, scanned and filed documents to maintain office records
- Wrote, recorded and proofread business communications, documents and data
Customer Service Rep
CVS Pharmacy
05.2018 - 12.2020
- Operated cash register, collected payments and provided accurate change
- Processed sales transactions to prevent long customer wait times
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized
- Disposed of expired and overripe items to eliminate health risks
- Assessed floor displays to restock merchandise
- Operated and maintained photograph processing equipment and processed digital film into photographic hard copies
- Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers
Cashier
Lincoln Market
01.2018 - 04.2018
- Operated cash register, collected payments and provided accurate change
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to 'first in, first out' rule
- Reviewed tags on product shelves and made requested pricing changes
- Reviewed planograms and end cap placements to properly merchandise items
Sales Associate/Cashier
Zara
08.2017 - 10.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Built trusting relationships with customers by making personal connections
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction
Reprographics Program Clerk
Medgar Evers College
08.2017 - 09.2017
- Print and distributed memos to assigned classes
- Answered incoming calls and file documents
Sales Associate
Footlocker Retail
07.2017 - 08.2017
- Shelving Boxes
- Labeling Sneakers
- Distribution
- Organization of Sneakers
Volunteer
Brooklyn Public Library
10.2014 - 03.2016
- Shelving Books
- Processed Holds
- Maintained the Library
- Shelved Magazines
- Assist the Clerk and Librarian Staff
- Read Ranges
- Volunteered to help with special events and programs by checking in participants and giving directions
- Organized library equipment and collections
- Answered patrons' questions at circulation desk
- Replaced worn labels and barcodes to keep materials in good physical condition
- Made copies of reference materials for patrons and processed associated fees
Education
Associate of Science - Mathematics/Pharmacy
Kings-borough Community College of The City University of New York
Brooklyn, NY05.2026
High School Diploma -
Science Skills Center High School
Brooklyn, NY06.2017
Skills
- Customer Experience Management
- Accounts Receivable Processing
- Strong Effective Communication Skills
- Positive Peer Interactions
- Risk Management Protocols
- Proficient in Computer Applications
- Data Administration
- Communication
- Drug inventory control
- Insurance Eligibility Verification
- Analytical Problem-Solving
- Accurate Insurance Claims Processing
- Customer service
- Enhancing Pharmacy Operations
- Prescription Labeling
- Pharmacy operations
- Task Management
- Efficient Learner
- Priority Setting
- Timely Claims Processing
- Data Entry
Timeline
Data Entry Coordinator
New York Blood Center
02.2025 - 03.2025
Patient Financial Coordinator/ Claim’s Specialist
CCRM Fertility
01.2024 - 11.2024
Call Center Rep Level 1
NYCERS
01.2023 - 01.2024
Pharmacy Technician
The Schwarzman Animal Medical Center
04.2022 - 02.2023
Clerk, Technology Operator
Brooklyn Public Library
10.2021 - 05.2022
Pharmacy Technician/Floater
CVS Pharmacy
03.2021 - 02.2023
Customer Service Rep
CVS Pharmacy
05.2018 - 12.2020
Cashier
Lincoln Market
01.2018 - 04.2018
Sales Associate/Cashier
Zara
08.2017 - 10.2017
Reprographics Program Clerk
Medgar Evers College
08.2017 - 09.2017
Sales Associate
Footlocker Retail
07.2017 - 08.2017
Volunteer
Brooklyn Public Library
10.2014 - 03.2016
Associate of Science - Mathematics/Pharmacy
Kings-borough Community College of The City University of New York
High School Diploma -
Science Skills Center High School
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