Tamara Vodehnal
Santa Maria,CA
Summary
Experienced strategic-thinking leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Director Partner Technology Services
PAYTECH, INC.
02.2023 - 07.2024
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Enhanced partner and client satisfaction by developing strategic account management practices, driving 20% increase in revenue
- Analyzed budgets and resource utilization to support corporate financial goals, optimizing revenue streams by 15%
- Led cross-functional teams to improve partner and client relations, boosting overall revenue by 18%
- Championed corporate strategic initiatives, identifying, and implementing consulting service improvements, resulting in a 10% increase in service efficiency
- Developed training programs and presented industry materials at partner conferences, increasing knowledge retention by 30%
- Created customized Statements of Work for projects and implementations, contributing to a 25% increase in project wins
- Supported sales team in RFP responses, leading to a 20% increase in successful bids
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Manager, HRIS Services
PAYTECH, INC.
01.2022 - 02.2023
- Managed a team of HRIS Consultants, improving overall billing metrics from 80% non-billable to less than 30% non-billable
- Advised and mentored consultants, increasing team certifications by 50% and client satisfaction from three to five stars within six months
- Accomplished multiple tasks within established timeframes.
- Drove strategic development initiatives, creating tools and methodologies that improved service delivery by 15%
- Managed client and partner relationships, ensuring a 95% satisfaction rate
- Scoped and resourced multiple projects, optimizing resource utilization and ensuring timely delivery
- Partnered with Sales executives, increasing new business opportunities by 20%
- Improved overall billing metrics, reducing non-billable hours from 80% to less than 30%
- Increased team certifications by 50% and client satisfaction ratings from three to five stars in less than six months
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Project Manager
PAYTECH, INC.
03.2014 - 01.2022
- Spearheaded the restructuring of HR and payroll management systems for 15+ clients, boosting client retention by 20%
- Collaborated with client executives and department heads to execute change management, achieving 95% project success rate
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Conducted in-depth analysis of company systems, identifying, and resolving process inefficiencies, resulting in a 15% increase in operational efficiency
- Oversaw the implementation of HR systems for companies with up to 15,000 employees, consolidating processes and enhancing productivity by 25%
- Ensured compliance with federal, state, and local laws, maintaining a 100% compliance rate
- Cultivated relationships with top-tier clients, securing long-term partnerships and increasing client retention by 25%
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Exec. Relationship Manager
AUTOMATED DATA PROCESSING
11.2006 - 03.2014
- Maintained and cultivated C-Suite relationships with 70+ enterprise accounts, achieving a 98% client retention rate and generating $9.6 million in revenue
- Consulted clients on compliance with laws, navigating new legislation like the Affordable Care Act
- Negotiated software renewals and coordinated implementations, maintaining a 100% retention rate from FY09 – FY14
- Outperformed client retention goals, earning promotion from Accounts Manager to Executive Relationship Manager in 2008
- Advanced long-term partnerships with notable clients, increasing client satisfaction by 30%
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly goals by cultivating a strong network of professional contacts and referrals.
Education
Associate of Applied Science - Accounting And Business Management
Barnes Business College
Denver1992
Skills
- Effective leader
- Client Relations
- Compliance and Regulatory Knowledge
- Project Management
- Microsoft Office
- Salesforce
- Thought Leader
- ADP Dayforce UKG
- Verbal and written communication
- Relationship Building
- KPI Tracking
- Strategic Planning
Volunteer Experience
- March of Dimes, Logistics Planning Committee Member, 03/01/07, 12/31/15
- Lupus Foundation of America, Inc., Denver Walk Coordinator, 01/01/09, 12/31/11
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Director Partner Technology Services
PAYTECH, INC.
02.2023 - 07.2024
Manager, HRIS Services
PAYTECH, INC.
01.2022 - 02.2023
Project Manager
PAYTECH, INC.
03.2014 - 01.2022
Exec. Relationship Manager
AUTOMATED DATA PROCESSING
11.2006 - 03.2014
Associate of Applied Science - Accounting And Business Management
Barnes Business College
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