Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tamara Vukovic Stojilovic

Mojkovac

Summary

Experienced Bar Supervisor with strong leadership, customer service, and operations skills. Seeking a trainee role in business management to develop and grow in an international business environment.

Overview

14
14
years of professional experience

Work History

Bar Supervisor

Swiss Otel
01.2024 - 04.2024
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.

Bartender

Restaurant Most
01.2023 - 06.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Bar Supervisor

Hill Hotel
08.2019 - 12.2022
  • Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
  • Checked ID cards and verified bar guests were of legal age.
  • Evaluated employee performance periodically through observation, feedback sessions, and goal-setting meetings.
  • Handled cash accurately and prepared nightly deposits.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Improved team morale by providing ongoing support, training, and opportunities for professional growth.

Bar Assistant Manager

Hill Hotel
09.2014 - 01.2018
  • Collaborated with the bar manager to develop new beverage offerings, increasing sales and customer interest.
  • Implemented cash handling procedures, reducing discrepancies and ensuring accurate accounting records.
  • Enhanced employee performance through regular training sessions and constructive feedback on job duties.
  • Sustained proper liquor licensing documentation while adhering to local laws regarding alcohol sales.
  • Coordinated private events at the bar, overseeing logistics such as staffing, menu planning, and setup for successful functions.

Bartender

Slovenska Plaza Hotel
05.2012 - 09.2012
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Bartender

Slovenska Plaza Hotel
05.2011 - 09.2011
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Bartender

Slovenska Plaza Hotel
05.2010 - 09.2010
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Education

High School Diploma -

JUSS Vuksan Djukic
Mojkovac, MNE
05-2008

Skills

  • Upselling strategies
  • Schedule oversight
  • Staff management
  • Employee development
  • Ingredient preparation
  • Morale building
  • Health and safety compliance
  • Beverage making
  • Menu development
  • Hygiene standards
  • Team collaboration
  • Team leadership
  • Bar management
  • Customer relationship building
  • Guest interaction
  • Inventory management
  • Staff training
  • Responsible alcohol service
  • Supervisory experience
  • Relationship building
  • Shift scheduling
  • Service-oriented mindset
  • Customer service
  • Problem-solving

Languages

English
Professional Working

Timeline

Bar Supervisor

Swiss Otel
01.2024 - 04.2024

Bartender

Restaurant Most
01.2023 - 06.2023

Bar Supervisor

Hill Hotel
08.2019 - 12.2022

Bar Assistant Manager

Hill Hotel
09.2014 - 01.2018

Bartender

Slovenska Plaza Hotel
05.2012 - 09.2012

Bartender

Slovenska Plaza Hotel
05.2011 - 09.2011

Bartender

Slovenska Plaza Hotel
05.2010 - 09.2010

High School Diploma -

JUSS Vuksan Djukic

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