Hi, I’m
Tamara Wade
Brooklyn,NY
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Big Daddy’s Little Mama Kitchen. Proven ability to enhance guest engagement and satisfaction through personalized service and effective communication. Expertise in cash handling and safe food handling, consistently delivering memorable dining experiences.
Overview
2024
years of professional experience
Work History
Chic-Fil-A
Server
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
ShopRite
Cashier
Job overview
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Big Daddy’s Little Mama Kitchen
Cook
02.2023 - 08.2023
Job overview
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
Big Daddy’s Little Mama Kitchen
Bartender Supervisor
02.2023 - 08.2023
Job overview
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Pocono Mountain West HighschoolMount Pocono, PA
High School Diploma
06.2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Table bussing
- Beverage preparation
- Food delivery
Timeline
Cook
Big Daddy’s Little Mama Kitchen
02.2023 - 08.2023
Bartender Supervisor
Big Daddy’s Little Mama Kitchen
02.2023 - 08.2023
Server
Chic-Fil-A
Cashier
ShopRite
Pocono Mountain West Highschool
High School Diploma
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