Tamara Waldron
Brooklyn,New York
Summary
20+ years of experience in early childhood education. Classroom management experience with children ranging from 6-12 years of age. 15+ years of exceptional customer service experience. Adaptable and dependable, dedicated to providing quality work. Demonstrate communication and listening skills to bestow the best possible customer experience. Proficient in Windows 10, Microsoft Office 2016, and Google suite.
Overview
17
17
years of professional experience
Work History
Cosmetic Counter Manager
Macy's
Brooklyn, NY
06.2022 - 07.2024
- Monitored stock levels to ensure sufficient supply of products.
- Maintained inventory records and placed orders for new merchandise as needed.
- Inspected displays regularly for cleanliness, accuracy and organization.
- Analyzed sales data to identify areas of improvement or opportunities for growth.
- Reported feedback from customers regarding product performance, quality issues or other concerns.
- Developed and maintained relationships with customers to ensure repeat business.
- Created weekly schedules for counter employees based on store traffic patterns.
- Ensured compliance with company policies and procedures at the counter level.
- Trained and supervised counter personnel in customer service techniques.
- Assisted customers with product selection, application and purchase decisions.
- Managed cash registers accurately while processing transactions efficiently.
- Performed administrative tasks such as scheduling appointments, record keeping and filing reports.
Client Service Professional/Receptionist
H&R Block Tax Preparation Services
Brooklyn, NY
03.2021 - 01.2022
- Answered phone and greeted clients in a personalized, friendly, and inviting manner
- Scheduled clients with tax professionals that best suited their tax needs
- Handled clients as they exited and ensured that their future and current needs were met
- Maintained office cleanliness and organization of resources with team members
- Completed other duties promptly as Manager assigned them
Enumerator/Lister
NYC 2020 Census
Brooklyn, NY
07.2020 - 08.2020
- Gathered, recorded, and encoded information from a survey
- Contacted individuals to be interviewed in their own home, by phone, or in person
- Recognized and give an account of problems in obtaining data
- Submitted completed tasks to supervisor and discussed developments daily
- Reviewed data gathered from interviews and checked if they were complete and accurate
- Helped people in filling out the questionnaires
Assistant Manager
Mini Melanie Bakery
Brooklyn, NY
12.2019 - 03.2020
- Created a welcoming and positive customer experience at the bakery counter
- Advised customers on baked goods selection and took orders
- Managed customer complaints and relayed them to Baker
- Weighted, priced, and packaged purchased items and processed payments
- Reported low baked goods stock to Baker promptly
- Maintained a clean and tidy baked goods counter and performed other duties on request
Playground Associate
NYC Department of Parks and Recreation
Brooklyn, NY
07.2016 - 11.2016
- Interacted with children and parents to promote Park's art and craft programs
- Informed children about upcoming and ongoing park events and programs
- Completed customer service tasks and enrolled kids in the after-school program
- Facilitated fitness classes for children ages 2 - 16 years old
- Reported any disturbances or dilapidated areas in the parks informed maintenance for immediate repairs
- Coordinated events for children in various parks throughout Brooklyn
- Performed outreach to enhance membership in programs
Early Childhood Educational
Bright Horizons Family Solutions
Brooklyn, NY
03.2007 - 10.2014
- Implemented developmentally appropriate curriculum that reflected Bright Horizons approach to education
- Assisted in designing and implementing instruction that responded to each child's sensitive period of acquiring each skill
- Kept the environment and equipment safe, clean, and attractive
- Collaborated and created the curriculum through brainstorming and communication with the teaching team
Education
Career Enhancement and Computer Training -
First Step Program
New York, NY12.2019
Early Childhood Education/Psychology -
Touro College
Brooklyn, NY05.1999
Skills
- Classroom management
- Exceptional customer service
- Communication skills
- Listening skills
- Proficient in Windows 10, Microsoft Office 2016, and Google suite
- Event Planning
- Business Planning
Timeline
Cosmetic Counter Manager
Macy's
06.2022 - 07.2024
Client Service Professional/Receptionist
H&R Block Tax Preparation Services
03.2021 - 01.2022
Enumerator/Lister
NYC 2020 Census
07.2020 - 08.2020
Assistant Manager
Mini Melanie Bakery
12.2019 - 03.2020
Playground Associate
NYC Department of Parks and Recreation
07.2016 - 11.2016
Early Childhood Educational
Bright Horizons Family Solutions
03.2007 - 10.2014
Career Enhancement and Computer Training -
First Step Program
Early Childhood Education/Psychology -
Touro College