Tamara Walker
Waxahachie,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Tax Assistant
S&M Services
10.2020 - Current
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Maintained compliance by adhering to current tax laws and regulations.
- Typed up professional business correspondence, reports and other documents.
- Coordinated schedules and set appointments for guests and staff.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Created welcoming and comfortable environment for guests.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Prepared written responses or tax return amendments to resolve state and federal notices.
Front End Collections Specialist
Genpact
09.2017 - 10.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Responded to customer inquiries and provided detailed account information.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Utilized CCS production system and word processing to create report forms and information dashboards, data generators and template reports.
Escrow Assistant
First American Title
02.2010 - 09.2017
- Maintained open communication with lenders, brokers and borrowers.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Prepared loan documentation for notary signing and prepared estimated fee statements for clients.
- Communicated requirements for clearing title to clients, lenders, attorneys and all parties working together to clear title.
Education
High School Diploma -
Christian Liberty Academy
Seymour, ILSkills
- Credit Card Transaction Processing
- Account Reconciliation
- Tax Return Preparation
- Account Management
- Microsoft PowerPoint
- Team Collaboration
- Insurance Verification
- Calendar and Scheduling Software
Timeline
Tax Assistant
S&M Services
10.2020 - Current
Front End Collections Specialist
Genpact
09.2017 - 10.2020
Escrow Assistant
First American Title
02.2010 - 09.2017
High School Diploma -
Christian Liberty Academy
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