Tamara Walker
Duncanville,TX
Summary
Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experience by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Associate Fraud Processor
Genpact
03.2019 - Current
- Responsible for investigating and processing bank disputes including debit card (fraud and non-fraud), ACH and check fraud by evaluating the complaint to determine the identification of the dispute.
- Collect, track, and interpret information and evidence for decision and manage written responses.
- Supported team members in their tasks, contributing to overall team success.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
Treasurer/Customer Service Representative
Federal Reserve Bank
01.2018 - 02.2019
- Handled direct deposits and debit card enrollments electronically using web-based enrollment forms.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Executed and performed client services which included: transaction processing, inquiry response/research account maintenance and analyzing customer questions, requests and problems.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Tier 2 Customer Service Representative
Willis Towers Watson
06.2017 - 12.2017
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Education
No Degree - Education
El Centro College
Dallas, TXSkills
Professional operator chat demeanor
Teamwork and Collaboration
Data Entry experience
Customer Relations
Clear communication skills
Attentiveness
Goal-oriented focus
Accomplishments
- Prioritized task and completed a project two weeks ahead of schedule.
- Resolved a customer complaint and turned a dissatisfied customer into a loyal client.
- Mentored and trained new employees, resulting in an improved onboarding process and increased employee retention.
Timeline
Associate Fraud Processor
Genpact
03.2019 - Current
Treasurer/Customer Service Representative
Federal Reserve Bank
01.2018 - 02.2019
Tier 2 Customer Service Representative
Willis Towers Watson
06.2017 - 12.2017
No Degree - Education
El Centro College
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