Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Walker

Killeen

Summary

Detail-oriented and analytical finance professional with a strong background in coordinating transactions, financial management, and fraud prevention. Proven track record of improving financial processes, increasing efficiency, and ensuring compliance with financial regulations. Committed to providing accurate financial reporting and strategic financial planning to support business growth.

Overview

10
10
years of professional experience

Work History

Customer Service Associate/Sales

QVC
06.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Contributed to team sales goals by consistently meeting or exceeding personal sales targets.
  • Reviewed sales goals, department performance and sales opportunities to predict buying needs.
  • Assumed the sale
  • Exceeded monthly metric of 3% or more

Chargeback Analyst

First National Bank Of Texas
01.2021 - 10.2023
  • Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
  • Handled and resolved merchant problem escalations and chargebacks.
  • Responded to fraud alerts, chargebacks and disputes.
  • Classified and summarized financial data to compile and enter in financial records
  • Exceeded monthly goal of 20 claims or more

Help Desk Tier III

PSCU
06.2018 - 01.2021
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Modified existing software systems to enhance performance and add new features.
  • Able to adhere to monthly metrics including handle time, Quality performance, & Adherence

Merchant Services Representative

American Express
02.2015 - 06.2018
  • Answered questions regarding company policies and services as well as store inventory and delivery options, customer service and technical support.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Networked to build client base and promote products to new and existing clients.

Education

High School Diploma -

Westland High School
05-2013

Skills

  • Financial Reporting & Analysis
  • Customer Service
  • Budgeting & Forecasting
  • Time Management
  • Data Entry
  • Team Collaboration & Leadership
  • Strong Attention to Detail
  • Auditing & Compliance
  • Zendesk
  • Banking Operations
  • Able to achieve sales goals

Timeline

Customer Service Associate/Sales

QVC
06.2024 - Current

Chargeback Analyst

First National Bank Of Texas
01.2021 - 10.2023

Help Desk Tier III

PSCU
06.2018 - 01.2021

Merchant Services Representative

American Express
02.2015 - 06.2018

High School Diploma -

Westland High School

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