Tamara Washington
Live Oak,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conduent Services
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services.
- Reduced errors in documentation by conducting thorough quality checks and proofreading tasks prior to submission.
Customer Service Representative
Manigault Family Services
05.2017 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
GED -
Suwannee Hamilton Vo-tech
Live Oak, FL01.2000
Skills
- Product Knowledge
- Call Management
- Service Upselling
- Quality Control
- Documentation
- Problem-solving abilities
- Technical Support
- Issue Troubleshooting
- Active Listening
- Excellent Communication
- Team Collaboration
Timeline
Customer Service Representative
Conduent Services
09.2023 - Current
Customer Service Representative
Manigault Family Services
05.2017 - Current
GED -
Suwannee Hamilton Vo-tech
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