TAMARA WASHINGTON
Charlotte
Summary
Top-performing, highly-motivated, results-oriented customer service professional with a tireless work ethic and strong track record of academic and professional success. Honest, dependable, and dedicated self-starter with a proven ability to manage, complex projects through to successful completion with the ability to implement creative solutions to problems. Analytical thinker who places a premium on organization, clarity, and accuracy. Enthusiastic natural leader and team player with excellent collaborative communication and interpersonal skills to easily and effectively interact with individuals at all levels.
Overview
16
16
years of professional experience
Work History
Night Auditor/Manager
Aloft Charlotte Uptown
09.2018 - Current
- For guest of hotel or motel: Greets registers and assigns rooms to guests
- Keep records of room availability and guests` accounts, manually or using computer
- Investigated auditing discrepancies by reconciling cash drop and credit card transaction
- Controlled cash and credit card payment transactions at front desk to successfully
- Reduce errors
- Reconciled account information and reported figures in general ledger by comparing
- Applied proper codes to invoices, files and receipts to keep records organized and
- Easily searchable.
- Kept accounts in balance and ran daily reports to verify totals.
Concierge
The Ellis
11.2019 - 03.2022
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Customer Service Representative
Motel
09.2017 - 03.2020
- Computer bill, collects payments, and makes change for guest
- Maintained customers satisfactions with forward-thinking strategies focused on
- Addressing customers’ needs and resolving concerns
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Night Auditor/Manager
Holiday Inn Express and Suites
09.2016 - 06.2019
- A night auditor, is responsible for overseeing front desk duties
- A hotel or another hospitality establishment during the night shift
- Their duties include helping guests check-in or check-out, reviewing guest
- Payments and other details from the day shift to ensure guests provided payment for
- Their stay or any additional request and acting as a point of communication for
- Customer needs.
Night Auditor
Embassy Suites by Hilton
09.2016 - 06.2018
- Balancing the accounts from day shift
- Ensuring customers satisfaction by scheduling wake-up calls and other concierge
- Activities according to guest preference
- Handling customer request and complaints and directing other employees at
- Their departments accordingly
- Reading invoices, bills and check vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees.
Night Auditor
Country Inn Suites by Club Carlson
10.2013 - 08.2016
- Offering hospitality at every point of guest`s time at The Country Inn
- Efficiently complete all check-in/check-out procedures
- Make reservations on the phone, through email, and all online booking systems
- Operate computer software, point of sale transactions, and email communication
- Become familiar with the Country Inn facilities and Organization set-up for touring
- Purposes
- Able to coordinate/facilitate fire and safety procedures.
Night Auditor
IQor
08.2008 - 10.2013
- Financial payment and resolve customer care issues
- Received multiple reviews acknowledge level of dedication to excellent customer service
- Telemarketing inbound call center
- Provided primary customer support to internal and external customers
- Maintained customers satisfaction with forward-thinking strategies focused on
- Addressing customer needs and resolving concerns.
- Increase sales by 10%
Education
GED -
Stevenson High School
The Bronx, NY06.1994
Skills
- Creative Problem Solving
- Efficient and Detail-Oriented
- Customer Service
- Excel
- Microsoft Office
- Multitasking and Prioritization
- Responding to Difficult Customers
- Web
- Inquiry Response
- Guest Services
- Check in and Checkout Procedures
Timeline
Concierge
The Ellis
11.2019 - 03.2022
Night Auditor/Manager
Aloft Charlotte Uptown
09.2018 - Current
Customer Service Representative
Motel
09.2017 - 03.2020
Night Auditor/Manager
Holiday Inn Express and Suites
09.2016 - 06.2019
Night Auditor
Embassy Suites by Hilton
09.2016 - 06.2018
Night Auditor
Country Inn Suites by Club Carlson
10.2013 - 08.2016
Night Auditor
IQor
08.2008 - 10.2013
GED -
Stevenson High School
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