Tamara Watters
Fort Mitchell,AL
Summary
Results-driven professional with extensive experience in remote customer service, virtual operations, and administrative support. Highly skilled in CRM systems, data entry, quality management, staff coordination, and conflict resolution within fast-paced remote environments. Demonstrated ability to meet deadlines, maintain accurate documentation, and support remote teams with professionalism and discretion. CPR and First Aid Certified First Responder with foundational medical knowledge, experienced in patient-focused communication, safety protocols, and incident documentation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Remote Client Support & Medical Documentation Assistant
Telehealth & Community Support Services
Atlanta, GA
08.2023 - 09.2025
- Provided remote client and patient support for non-clinical telehealth services
- Assisted with medical documentation, intake records, and incident reporting
- Communicated clearly and compassionately with clients while maintaining confidentiality
- Supported emergency response documentation and first responder coordination
- Ensured compliance with HIPAA-aware handling of sensitive information
- Maintained organized and accurate digital records for care teams
Remote Customer Service & Operations Specialist
Home Depot
Atlanta, GA
05.2021 - 05.2022
- Delivered high-volume remote customer support via phone, email, and chat while maintaining high customer satisfaction
- Utilized CRM platforms to document customer interactions, track resolutions, and manage follow-ups
- Performed accurate data entry and maintained detailed records in compliance with company standards
- Supported quality assurance initiatives by reviewing interactions and identifying process improvements
- Resolved escalated issues using strong conflict resolution and problem-solving skills
- Consistently met performance metrics and turnaround deadlines in a fully remote environment
Education
High School Diploma -
South Cobb Highschool
Austell, GA05-2021
Skills
- Remote Customer Service & Virtual Support
- Customer Relationship Management (CRM)
- Quality Management & Quality Control
- Staff Coordination & Remote Training
- Data Entry & Documentation Accuracy
- Deadline Adherence & Time Management
- Conflict Resolution & De-escalation
- Client & Patient Communication
- HIPAA Awareness & Confidentiality
- Incident Reporting & Documentation
- Emergency Response Support
- Administrative & Operational Support
Certification
• AED Certified
• CPR & First Aid Certified
• First Responder Certified
• CPR & First Aid Certified
• First Responder Certified
Timeline
Remote Client Support & Medical Documentation Assistant
Telehealth & Community Support Services
08.2023 - 09.2025
Remote Customer Service & Operations Specialist
Home Depot
05.2021 - 05.2022
High School Diploma -
South Cobb Highschool